Group 1 GMC Southwest

I would like to extend my sincere thanks for the excellent service provided during my recent visit. My vehicle was serviced with great care and attention to detail, and I truly appreciate the quality of work performed. I will definitely be returning for future service needs and will gladly recommend your team to others.

I would like to extend my sincere thanks for the excellent service provided during my recent visit. My vehicle was serviced with great care and attention to detail, and I truly appreciate the quality of work performed. Additionally, the customer service I received was outstanding—friendly, professional, and efficient. Thank you once again. I will definitely be returning for future service needs and will gladly recommend your team to others.

My car always feels like it’s at its best when it gets serviced here.

Today it went by super smooth way faster than normal. Been going there for years and every time I have to do service it usually takes forever just to get checked in, but today was super smooth.

The sales team of Kassandra, Floyd, and Senate made my transaction very quick and extremely fair. I?m very appreciative of the team and I was able to get my dream car.

Mr Basil did an excellent job regarding the replacement of my vehicle engine, he communicated with the GMC warranty department and kept me updated regarding the status.

Kassandra in sales and Floyd and Senate in Sales Management made my experience absolutely seamless and amazing. They made buying my dream SUV quick and seamless. I came to Sterling McCall after having a horrible experience with another dealership, who reneged on a deal. I am very appreciative of the sales team at Sterling McCall.

DO NOT recommend this dealership to anyone. On April 4, I signed paperwork and paid $6,000 down for what was advertised as a brand new 2025 GMC Terrain. The salesman, Darren, was great—but the rest of the experience was an absolute nightmare. I was later informed that the vehicle wasn’t even on-site when I signed. I had to come back the next day to get it, and it turned out to be a courtesy vehicle with over 2,000 miles on it—yet my paperwork listed it as “new” with only 5 miles. They even changed the oil before handing it over. I was told the deal was done, but when I called GM Financial a week later, they had no record of my financing. I was then told my financing wasn’t with them at all. After days of confusion and no answers, I was lured back to the dealership under false pretenses—being told I just needed to re-sign paperwork and they’d detail the car and give me a full tank of gas. Instead, I was told I had to return the vehicle or find a co-signer because my “employment couldn’t be verified” and my pay stubs came from a “fraudulent website”—which is completely false. I manage a legitimate business with an LLC, physical storefront, tax documents, and real payroll. I was sitting there when the bank called my employer and got verbal confirmation. What’s worse, I was offered no ride home, no rental, and no options after returning the car. I had to grab all my belongings using trash bags. I had just spent nearly $2,000 on six months of insurance and $250 for window tinting. The finance manager was dismissive and unprofessional, with no compassion whatsoever. His only solution was, “just cancel your policy.” Because of this situation, both of my children missed school for a full week, including their state testing. I also missed an important medical appointment for one of them. I was left without transportation for days, had my bank account frozen while waiting on the refund, and no one ever gave me a straight answer about why the deal fell through after the car was in my possession for two weeks. There’s so much more I don’t even have the energy to write. I’m waiting to hear back from corporate, because I will be reporting this situation to every level possible. This was unacceptable, misleading, and extremely damaging.

The advisor was very professional. The pricing seemed a bit high as it usually is.

DO NOT recommend this dealership to anyone. On April 4, I signed paperwork and paid $6,000 down for what was advertised as a brand new 2025 GMC Terrain. The salesman, Darren, was great—but the rest of the experience was an absolute nightmare. I was later informed that the vehicle wasn’t even on-site when I signed. I had to come back the next day to get it, and it turned out to be a courtesy vehicle with over 2,000 miles on it—yet my paperwork listed it as “new” with only 5 miles. They even changed the oil before handing it over. I was told the deal was done, but when I called GM Financial a week later, they had no record of my financing. I was then told my financing wasn’t with them at all. After days of confusion and no answers, I was lured back to the dealership under false pretenses—being told I just needed to re-sign paperwork and they’d detail the car and give me a full tank of gas. Instead, I was told I had to return the vehicle or find a co-signer because my “employment couldn’t be verified” and my pay stubs came from a “fraudulent website”—which is completely false. I manage a legitimate business with an LLC, physical storefront, tax documents, and real payroll. I was sitting there when the bank called my employer and got verbal confirmation. What’s worse, I was offered no ride home, no rental, and no options after returning the car. I had to grab all my belongings using trash bags. I had just spent nearly $2,000 on six months of insurance and $250 for window tinting. The finance manager was dismissive and unprofessional, with no compassion whatsoever. His only solution was, “just cancel your policy.” Because of this situation, both of my children missed school for a full week, including their state testing. I also missed an important medical appointment for one of them. I was left without transportation for days, had my bank account frozen while waiting on the refund, and no one ever gave me a straight answer about why the deal fell through after the car was in my possession for two weeks. There’s so much more I don’t even have the energy to write. I’m waiting to hear back from corporate, because I will be reporting this situation to every level possible. This was unacceptable, misleading, and extremely damaging.