Reviews
Best hassle free buying experience ever for me.
Best hassle free buying experience ever for me. Great customer service. Our salesman was respectful and very knowledgeable. Definitely will buy there again. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Omar, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
I was very dissatisfied today.
I was very dissatisfied today. I was overcharged and car wash not good. No help from manager Calvin or Aron
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience and the dissatisfaction you encountered during your visit. We’d like the opportunity to make this right. Please reach out directly to our Service Director, Craig Robinson at crobinson@group1auto.com for further assistance. We appreciate your feedback and the opportunity to address your concerns. Margarita Pochtovaya General Manager margarita@group1auto.com
Great overall experience purchasing my first EV.
Great overall experience purchasing my first EV. Keith Mack was extremely knowledgeable and answered all our questions. The entire staff was friendly and made the process easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stacey, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The repair department at Sterling McCall GMC is really
The repair department at Sterling McCall GMC is really top notch!! My Service Advisor, Basil, is so wonderful. He has handled all of my cars? regular service checks and most recent repair. The repair department is very comfortable and customer friendly! I wouldn?t take my car anywhere else!! :)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Sterling McCall Buick GMC is wonderful!
Sterling McCall Buick GMC is wonderful!! Service Advisor Basil is the best!! He always takes care of my car when I bring it in for regular maintenance or repair. He is kind, courteous, knowledgeable about every aspect of the vehicle, and patient with me when I ask dumb questions!! All of the people that I have met at this dealership are awesome. From Basil, my Service Advisor, to Chris the Repair Manager, to the guy in the parts department, and to Craig, the General Manager… they are a great team!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall GMC! We hope you have a great day!
Good staff, prompt service and efficient buying process.
Good staff, prompt service and efficient buying process. The entire process was easy to manage. I had a great sales rep.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello Jim, we're happy you found our staff to be so supportive during your experience here at Sterling McCall GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
I have 2 months with my used car I just bought it, and
I have 2 months with my used car I just bought it, and they didn’t even replace my battery with a new one, so I had to pay for it that’s ridiculous thanks
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Milyovalles. We’re sorry to hear about your experience and understand your frustration regarding the battery replacement. Your comments have been noted, and we’ll be sure to address this with our team. We appreciate you bringing it to our attention and hope to have the opportunity to improve your experience in the future. Margarita Pochtovaya General Manager margarita@group1auto.com>
One would hope that when you take a car for battery
One would hope that when you take a car for battery replacement it would take 30-50 min. No it took 3 hrs. Why? Because they gave a work order for filter replacement for my a/c, rotate my tires, and flush my fuel system. They also did not check my electrical system after battery installation. When I received my car the temp was set at 75f in the car. I then find that my climate control system is not working. I went back next day and they gave me an estimate for $810 to replace high pressure hose and flush the a/c fluid. All these are wrong. I just took my car to another garage and had the electrical system checked and the climate control system was fixed. The cost was less than $200.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience. We’re sorry to hear that your visit didn’t meet expectations. We’d truly appreciate the opportunity to earn back your trust and show you the level of service we aim to provide. If you’re open to it, we’d love the chance to make things right. Margarita Pochtovaya General Manager margarita@group1auto.com
This dealership is prompt reliable and to the point my
This dealership is prompt reliable and to the point my request was completed. My truck came out clean and time manner. Great job guys.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ray, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service provider ,just had issues with their
Excellent service provider ,just had issues with their policies when it comes to battery replacement the dealership or manufacturer is not pro customer they are against warranty that is how long battery last and purchase new one warranty should start over once purchased or go to Auto Zone or O?Reily to get your money worth
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Judy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!