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Group 1 GMC Southwest

(1,042 reviews)
Visit Group 1 GMC Southwest
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (832) 871-4974 (832) 871-4974
Used (832) 871-4784 (832) 871-4784
Service (832) 871-4817 (832) 871-4817

Reviews

(1,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 GMC Southwest from DealerRater.

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John Ram�rez , the best service advisor ever, kindly,

John Ram�rez , the best service advisor ever, kindly, friendly, helpful and very knowledgeable ,The best facilities and technicians in town, The express service is very convenient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jose, thank you for your kind review; we are happy to pass your comments to John here at Sterling McCall GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

At the same time, record the car inspection process for

At the same time, record the car inspection process for customers to see! I really like this!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Tam, thank you; we appreciate your feedback! Thank you again for leaving us this response!

I bought my vehicle new at Sterling McCall and have

I bought my vehicle new at Sterling McCall and have relied heavily on there service department when I needed to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi Tim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

John Ramirez and his Crew in service always do a great

John Ramirez and his Crew in service always do a great job. The work is always done correctly the first time. I do not service my vehicle anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi John, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

You’re good team and professional.

You’re good team and professional. Thanks for everything.Im recommending to continue with this good work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

I was very happy with the results both in price and the

I was very happy with the results both in price and the professionalism of both the sales staff and the financial department

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

The service person was polite and communicated with me in

The service person was polite and communicated with me in a timely manner. $200 for the diagnostic is terrible. Over $800 to fix a widely known and easy to fix transmission thermostat issue is insane.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We're glad our team treated you with respect, but we’re sorry to hear you left feeling disappointed about the pricing. We’d love the chance to make things right and hopefully earn back your trust—feel free to reach out if you’re open to it. Margarita Pochtovaya General Manager margarita@group1auto.com>

The service person was polite and communicated with me in

The service person was polite and communicated with me in a timely manner. $200 for the diagnostic is terrible. Over $800 to fix a widely known and easy to fix transmission thermostat issue is insane.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience. We're glad our team treated you with respect, but we’re sorry to hear you left feeling disappointed about the pricing. We’d love the chance to make things right and hopefully earn back your trust—feel free to reach out if you’re open to it. Margarita Pochtovaya General Manager Group 1 GMC Southwest Cell 786 294 4773

Met with salesman Jay.

Met with salesman Jay. He answered my questions regarding the used SUV I was interested in. He was knowledgeable about the vehicle which helped me when test driving the SUV.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Glenn, we are very happy Jay could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

I bought a 22' Terrain from here and it's been great.

I bought a 22' Terrain from here and it's been great. I've had my car for 2 years now and no complaints. I've had all of my oil changes here and Arron has always taken care of me!! I have a toddler and he's always made sure I get out in a decent time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Rebecca, thank you for your kind review; we are happy to pass along your comments to Arron here at Sterling McCall GMC! Please don't hesitate to reach out if there's anything additional we can do for you.