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Group 1 GMC Southwest

(1,042 reviews)
Visit Group 1 GMC Southwest
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (832) 871-4974 (832) 871-4974
Used (832) 871-4784 (832) 871-4784
Service (832) 871-4817 (832) 871-4817

Reviews

(1,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 GMC Southwest from DealerRater.

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Service advisors are alway nice and attentive Work is

Service advisors are alway nice and attentive Work is always done promptly and correctly Great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Told me oil change and filter was $89 for a 2023 Sierra

Told me oil change and filter was $89 for a 2023 Sierra truck but charged me 99. Called them twice and both times they verified 89 with the details of my truck. I won’t go back I don’t like being lied too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Consumer response

Very surprised to see higher bill than was told. Service guy blew me off when I said something about it

Polite professional sales lady.

Polite professional sales lady. Finance manager very helpful. Great experience buying nudes truck. Thumbs up for dealer experience. Thank you sterling mccall

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Received great service.

Received great service. Service advisor Esteban Guerra was great, informed me of other services l needed to do and how soon that should be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello Paanee, we're happy you found our staff to be so supportive during your experience here at Sterling McCall GMC. We are always more than happy to assist you if anything else comes up. Take care!

Service was very professional and the service person was

Service was very professional and the service person was very professional The car was washed before turning over to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I recently had an issue with my car, and I was fortunate

I recently had an issue with my car, and I was fortunate enough to have Cindy Borja assist me throughout the repair process. From the moment I walked in, Cindy greeted me with a warm and professional attitude, immediately putting me at ease. She took the time to listen attentively to my concerns, ensuring she fully understood the problem before guiding me through the next steps. What stood out the most was her exceptional communication. Cindy kept me updated throughout the repair process, providing clear explanations and setting realistic expectations. She went above and beyond to ensure that I felt informed and confident about the service my car was receiving. Her attention to detail and commitment to customer satisfaction were truly commendable. Not only was the repair done efficiently, but Cindy also made sure that everything was handled smoothly and hassle-free. Her friendly demeanor and dedication to quality service turned what could have been a stressful situation into a pleasant experience. I highly recommend Cindy Borja to anyone needing outstanding customer service for car maintenance at Sterling McCall. She is a true professional who genuinely cares about her customers, and thanks to her incredible support, I will definitely return in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Robert, we're happy you found our staff to be so supportive during your experience here at Sterling McCall GMC. Please don't hesitate to reach out if there's anything additional we can do for you.

Great Service !

Great Service ! Very professional !! Waiting in the lobby was pleasant with coffee. Great job Very Friendly !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Debbie was great!

Debbie was great! All the paper work was ready when we got there. Was in and out in a hour buying a new Yukon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Jim, thank you for your kind review; we are happy to pass along your comments to Debbie here at Sterling McCall GMC! We are always more than happy to assist you if anything else comes up. Take care!

Prompt efficient courteous and helpful service will come

Prompt efficient courteous and helpful service will come back again as always they are good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Clean facility & restroom.

Clean facility & restroom. Josh Guerra is knowledgeable, & gave Great customer service. Gabriel Miranda sales consultant provide me with car purchasing tips. I had a great experience & will purchase my next vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.