Reviews
Great customer service and aims to please.
Great customer service and aims to please. My salesperson Stephanie took care of all my concerns with the new vehicle purchase and the dealership took care of the minor blemishes on the car before I took delivery.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!
Great business acumen, I didn’t have an appointment, but
Great business acumen, I didn’t have an appointment, but my vehicle was serviced. Recommend this dealership to other consumers
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive feedback and are pleased to hear that you had a great experience with our dealership, even without an appointment. Thank you for recommending us to other consumers. We value your business and look forward to serving you again in the future!
Worst dealership in the World.
Worst dealership in the World. Got to me for $1450.00 in November 2, 2023.for poor trading practices
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. KC Cooper General Manager kcooper@sterlingmccallcadillac.com
Service
Basil is the best. Service is always A1 and fast. They never service my truck without me leaving feeling very confidant in the work that they
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Basil sounds like a valuable member of the service team, providing excellent and efficient service. It's fantastic to hear that you always leave feeling confident in the work done on your truck. We appreciate your feedback and your trust in the service provided. Safe travels!
Excellent, friendly and expedient service department.
Excellent, friendly and expedient service department. Glad to have purchased the vehicle there. Great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Everyone treats you like part of the dealership family.
Everyone treats you like part of the dealership family. Sales service and financing all were a pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing our dealership! We're thrilled to hear that everyone treated you like part of our dealership's family and that your experience with sales, service, and financing was a pleasure. We look forward to serving you again in the future!
Great service
I dropped my truck off for service and was given an option for to reply by phone to select the recommended service needed as well with a video showing my truck of what the mechanic sees. Great job and I will be back and will refer my Dad has well when he needs his truck serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Anthony for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Sterling McCall
Great service Aaron Fofana is a great service Professional he is and was very helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantastic to hear about the great service from Aaron! We appreciate your feedback on his professionalism and helpfulness.
The used truck I bought had 2 minor issues that the
The used truck I bought had 2 minor issues that the salesman said could be repaired by their service department. So I bought the truck and left it there thinking it was going to be fixed. Four days later the salesman text me that it’s ready, and when I picked up the truck, nothing had been fixed. My salesman was gone for the day, and there was no documentation on the repairs like I asked
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to my attention. I apologize for this inconvenience you experienced in the attempt to service your vehicle with us. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@sterlingmccallbuick.com. I look forward to speaking with you. Kimono Cooper, General Manager
Service Department
Sales Department is great but I'm writing in regards to Service Dept. We purchased a brand new Yukon and it began to have problems. We made an appt days in advance but still after 5 hours of waiting plus me calling, my husband finally got a loaner car because they were nowhere near ready to even look at it. This location is an hour away from us but since we were told by our sales rep they were good, we didn't mind the drive. After my husband drove back days later, they said a part needed to be ordered. Once the part arrived, they informed us and we scheduled another appt to put it on. Now my husband has been sitting up there 3 hours once again even after making yet another appt. All of this just for them to tell us oops wrong part came in we will have to order again. My husband then stated he will just go to a closer dealership and could they ship the part there. They said unfortunately no, you will need to start the process over. He stated the service dept is nice, but such a waste of time. The appts don't seem to matter but surely if they went somewhere on their only day off, they wouldn't want to spend 5 hours of it waiting for their already scheduled appt.
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- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback about this inconvenience you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kimono Cooper, General Manager kcooper@sterlingmccallbuick.com