Reviews
Mission Accomplished
I was having issues with my 2013 Buick LaCrosse, but I was able to speak with my service agent A. Profane. I anticipated my car would not be ready for a few days, however it was ready before closing. I am very pleased with the service provided.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us a review. We're glad that you had an excellent experience with your recent service visit.
Top notch service.
Great customer service, Ramon in service is on point! Wouldn’t go anywhere else, nice area to work while waiting for the service of my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for Ramon, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Service Quality
If appointment is set, you will be in and out in approximately 1-4 hours. I set my appointment at the earliest time on a weekday. They work with you on paying your service bill and will give you complementary perks for repeated service such as detail your car or free XM radio.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review, Shelly! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Waste of time
It was not good this time told them the left low beam light was out and last time it was a bed Ballast, they gave me quote for the low beam light and order the high beam then got the low beam bulb and that was not the problem it was the ballast GMC ballast is back ordered with no time ask the to check aftermarket they did but a quote of $480 when I I can get one for $257 a fair profit is ok but that is way to much. This all took from 2pm Friday to 5 Pm Tuesday. What a waste of time. I just picked up the car I will do it my self.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 713-270-2102. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com
Great service, including uber
My car needed a part and they had to get it from a different dealership. My service advisor, Aaron Fofana, ubered me home and ubered me back to the dealership when my car was ready. Great service advisor all around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Excellent Customer Service
Received excellent prompt customer service went in without an appointment due to check engine light soon as I got in they took the vehicle right back and correct the error I will definitely be recommending this facility to others
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Check engine light.
Took my truck into sterling mccall gmc. Because of a check engine light. My service adviser was Arnold Ramirez. They properly diagnosed my truck and completed all my service needs in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!
Excelente!!!
Trató excelente!! Mi vendedora Michelle es toda una profesional! Todo lo que me ofreció y tal como lo dijo desde la primera llamada lo cumplió al pie de la letra. La recomiendo 💯%.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gracias por sus amables palabras para nuestro personal, ¡lo apreciamos!
Great service, fast and easy!
Travis helped me out today, he gave me an update on my vehicle within a hour. Great customer service HIGHLY RECOMMENDED! Thank you so very much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!
Very tardy service
Took very long to get feedback. Service does not provide timely information. It has been over a week, and service is still not completed. Very disappointed.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. KC Cooper General Manager kcooper@Sterlingmccallcadillac.com