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Nissan of St Augustine

(512 reviews)
Visit Nissan of St Augustine
Sales hours: 11:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 11:00am–7:00pm Closed
New (888) 364-6567 (888) 364-6567
Used (904) 689-8207 (904) 689-8207
Service (904) 689-8312 (904) 689-8312

Reviews

(512 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of St Augustine from DealerRater.

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Servicing

Excellent service center. Friendly, courteous and professional. Ryan was very informative. Technician was very thorough in his inspection of my vehicle. Kudos to the entire service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service is always great here. Good people and they always...

Service is always great here. Good people and they always do there best to help you out. Cynthia, Ryan and Marvin are top notch people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

I had an 9:30 appointment for a recall that was to take an hour to do. So I planned an oil change at the same time and a tire rotation at the same time. I believe I was out and on my way before 11:00.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quick Service

This was my first interaction with Ryan and he was courteous. Also, the length of time I spent at the facility was reasonable for the services rendered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service dept

Ryan in service has communicated well and we have worked through a nagging problem. Clean dealership and waiting lounge and minimal time spent waiting for service to be completed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

On Thursday 7/9/2020 I came in for an oil change. I also...

On Thursday 7/9/2020 I came in for an oil change. I also knew I needed new tires based off of my last visit for an oil change. Last time I was in there they gave me a quote of $600 & change for a set of 4 brand new tires and this time I was charged $900 plus. When I asked why the price changed all they could tell me was there was “probably” a promotion going on at that time. I am not pleased with the amount I paid for the tires, especially considering I could’ve went elsewhere and got 4 new tires for way less than what I was charged on Thursday.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Ajgmschroed, we regret to hear that your recent experience was anything less than exceptional. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Marvin was very professional and thorough, he greeted me...

Marvin was very professional and thorough, he greeted me upon arrival, opened my car door and asked how he could assist me, he listened to me vent about my windshield being cracked on the way to the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent, fast check in , professional and courteous...

Excellent, fast check in , professional and courteous employees. Work done within the time estimate given. They also gave the vehicle an overall check of fluids, tires etc. Great service!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always a pleasant experience at this dealer. Quick,...

Always a pleasant experience at this dealer. Quick, courteous and always leaves my car clean. Good customer service and clean waiting area for your wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Replaced hardware pieces.

Marvin and crew replaced a couple of hardware pieces that were broken or fell of the Titan..Nice dealership with good coffee and a great massage chair. Fine experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.