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Nissan of St Augustine

(512 reviews)
Visit Nissan of St Augustine
Sales hours: 11:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 11:00am–7:00pm Closed
New (888) 364-6567 (888) 364-6567
Used (904) 689-8207 (904) 689-8207
Service (904) 689-8312 (904) 689-8312

Reviews

(512 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of St Augustine from DealerRater.

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It’s always a pleasant experience and my car is done in a...

It’s always a pleasant experience and my car is done in a timely manner. I will continue to bring my car here, even though I live in Jacksonville.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I was disappointed to see your employees did not wear...

I was disappointed to see your employees did not wear Masks and that you allowed customers to sit in waiting room with out masks. Some of these customers were coughing and not covering their mouths. I had to stay out side in the heat while I waited for service to be complete in order to feel safe. I then had to wipe down my car stealing wheel and interior because your employees did not have masks or gloves. The program update I guess was fine. But you should be practicing better safety processes to keep you and you customers safe. I will not be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Evamariechavis, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Always a pleasant experience, professional and friendly...

Always a pleasant experience, professional and friendly service techs. I so appreciate the free car wash that is offered when getting service. I would rate my experience as a 10!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Paccurso! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!

Great service!

Very nice atmosphere. Very clean & very friendly staff. I don’t think there should be a specific amount of words for me to submit my nice comments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Shopinbabs54, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

The service department at Nissan of St Augustine is our...

The service department at Nissan of St Augustine is our number one pick for service. The service manager Cynthia assures that her staff provides exceptional service on each and every visit. Entire staff shows professionalism and sincere customer service regardless of how big or small the job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

We went into the dealership with a specific price and...

We went into the dealership with a specific price and vehicle and walked out with that price and vehicle with very little going back and forth. They were tried very hard to know what we wanted and to make it a reality. They went above and beyond to make sure that we had a exceptional buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Andrear1, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Excellent service, quick, fast and efficient! Perfect for...

Excellent service, quick, fast and efficient! Perfect for my business and personal vehicles. Always get a report on my vehicle to make am informed decision if i need to get maintenance such as brakes, regular scheduled maintenance etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi James.campanaro! We're so happy we were able to help If you have any further questions, please give us a call. We're always happy to help! you out!

Great Dealer Experience

Surprisingly pleasant, professional and personable buying experience. From the sales person/Product specialist, James (like we weren't sure what his job was!! Lol) to the 2 sales managers, Justin and Eric to the finance dept, Clayton to expert service dept help, Ryan and the courtesy shuttle. It was very a very comfortable buying experience with no pressure, extended test drive, even the Gen Mgr stopped by and texted offering any help needed. We like this dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Bobar1200, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Quick, friendly service!

We had a small oil leak that was fixed quickly and professionally by the service department. The problem was caused by another dealer not tightening the oil filter enough and was quickly corrected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jim! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I recommend this dealership to all my friends and family...

I recommend this dealership to all my friends and family members. They are always happy to help you for whatever reason you are there for 👍👍 two thumbs up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Tmbdeb, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!