MINI of The Woodlands

Very courteous and got the maintenance completed expediently. Very friendly and I would recommend to anyone.

I like it because they have a very good service attention. They are very professional

Awesome dealership to work with. Frontline sales to service folks are very customer service oriented and transparent. I just had my ‘21 Cooper S in for annual service. Just a couple minor details…I asked for the tire pressures to be checked (and corrected since the onboard computer showed them being off from factory recommendations) and it was not accomplished. Also, they do a complimentary wash on the car…well it left something to be desired. The cloth they used for drying the car must have been dirty because it left water marks on the piano black surfaces and windows and mirrors that I had to clean once I got home. These things are minor and the dealership still is worthy of 5 Stars. I hope this is just considered constructive feedback that’s used to better train the staff on attention to details.

The service department at the Mini of the Woodlands, are always professional and thorough. They always get my care service completed in a timely fashion and get me back on the road. Thanks Mini

Bought a Mercedes with one key fob asked about 2nd key fob and was told we would get it and mail it out, now salesperson and sales Manger won't return call. Original key fob that came with car has stopped functioning and new fob is $700 each.

The second time around the experience was great the salesman went out of his way to help us out. We drove two cars and went over the details and then we feel like we got a good deal on a used car.

Dealing with Brian was an excelent experience. He really made a difference in the purchasing process.

BUYER’s be careful!!!! AutoNation does not hold up to their end of the deal and will totally ignore you once you have signed papers. Their 5 day, 250 mile return policy is a joke and their organizations 3 month, 4000 mile warranty I assure you will be the same!! I originally went to AutoNation, Mini of the Woodlands, 15 March, 2022, because they had a Ford F250 I was interested in. However, once I arrived, that vehicle had already been sold. So this salesman introduced himself and our nightmare begin. I informed him that I saw another F250 that was at another AutoNation dealership, AutoNation, Chevrolet Gulf Freeway, and asked if they could bring this vehicle to their store in the woodlands. He said sure. I had already had my vehicle appraised, but I was also training in a truck. So once he stated he could get the truck, I left the store. Things were going somewhat ok, and we went back and forth on the negotiations. After about 2 ½ hours, we settled on a final price. However, because their service department was taking so long, and nothing was fixed, as part of the negotiations, I stated I would get the TPMS light fixed. I had already been approved through my bank and had a check prepared, and along with my trades, the total was around $51,000 dollars. On Sunday, 032022, I was driving my new truck to the store and guess what, I got a check engine light on my dash. I am still within my 5 days, 250 mile return policy, however, I like the truck. I notified the salesman that I had a check engine light on the truck and I just wanted it fixed. He stated he would make an appointment first thing Monday morning, and give me a call. I waited all day. No call, not text, no email. I finally notified him Monday evening of my severe displeasure with AutoNation and now himself. Because up to that point, he had been exemplary. Not anymore. I guess once you sign the paperwork, it doesn’t matter anymore. I guess they don’t care about the personal aspect of it. The canceling of the EZ Tags, the purchase of new accessories, the time it takes from going back and forth, the money you spend on purchasing a vehicle, any of that. All they care about is when you are on the lot, but after that, who cares. I did finally get an email stating that they thought my salesman had contacted the service department regarding the check engine light. However, once I had the TPMS sensors fixed, they cleared all lights from the dash. Because of this, Autonation will not or cannot “look” for a ghost. Even though I told then what the code was. All in all, a bad experience, will not go back, and I am still waiting on my full tank of gas!!!! And I am still waiting to hear from my salesman!!!

As usual everyone was very friendly and helpful. This the only place that I will bring my Mini.

Brian Lowden is an excellent salesperson. He asked what I was looking for, quickly found the perfect vehicle, answered my questions, and quickly completed the sale. He and the entire Mini team were pleasant to work with.