Reviews
Poor service and communication
Made an appointment well in advance. Called twice ahead of appointment to confirm it was scheduled properly and that everything could be done the same day. Was told it would take 1-2 hours for the visit. Dropped the car off at 7:30 am. Never heard anything back. Started calling to check on car at about 1pm. Got placed on hold and went in circles; no-one in service ever answered. Ended up calling about 6 times before I got anyone in service, and then had to leave a message. When I finally spoke to tech he told me the machine they needed is "broken". I explained that I live an hour away and had confirmed several times for todays appt. He asked if I couldn't just leave the car there tonight. I said no, I live an hour away. And as an added insult, this conversation happened late enough in day that the shuttle is no longer available (which I told them I would need), so I will have to Uber there to pick up car. Very frustrated and won't be coming back here for service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Maxbfishin
Quick and though, priced right with explanation of repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jan, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Gateway Ford Ponchatoula
Really good deals and friendly staff. Salesman was fantastic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jennifer, your satisfaction means a lot to us, and we truly appreciate you choosing Gateway Ford Inc for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
New car
Great , excellent experience and I got an exceptional deal on my new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
OWNER OF A F-250
GREAT SERVICE AND AS USUALL GREAT WORK. THE SERVICE MANAGER MR. ALLEN IS A GREAT PERSON. HE SEEMS TO CARE ABOUT YOU AND YOUR PROBLEMS.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
William, thank you for your kind review; we are happy to pass along your comments to Allen here at Gateway Ford Inc! Please let us know if there is ever anything else we can do for you! Safe travels!
Gateway Ford in Ponchatoula, La.
Always fast n friendly service, I wouldn?t trust anyone else to service my vehicles
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tim, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope you continue to choose Gateway Ford Inc for all your vehicle needs! Take care!
The works
Gateway Ford was very professional and courteous. I had an appointment and they were ready when I arrived.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wayne, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Jan M Futch
Nice place, good service, reliable serve. Close to my house and easy to get to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jan, we are so happy to read such a great review about Gateway Ford! Thank you so much for being one of our valued guests and we look forward to your next visit!
My Ford Mustang Convertible
They did a very nice job servicing my car. I had the works done and was very pleased with the service and the price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cynthia, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again in the future. Best wishes, Gateway Ford
The Works Oil Change
Gateway has always been a great place from the buying process to having it serviced there. I bring all my vehicles to them for service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase