Reviews
Jackie Purvis
Mr Richard was very helpful in getting my truck taken care of when I was there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jackie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Gateway Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Danny and Martin were great to work with as always.
Danny and Martin were great to work with as always. It was a quick and easy purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bryce
Professional, friendly and knowledgeable quickest purchase for a vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jeffery, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Service plus
As always aim to please one reason I come back to gateway ford buy all my cars here
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Gateway Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Service and recall repair
Didn?t get all of warranty work done on my F 250 and actually brought to another dealer.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Marion, we are so disappointed to learn of this situation you have described. Please give us a call at (985) 386-7790 and we will do our best to make this better. We hope to hear from you soon.
Fast and Easy Purchase!
I recently purchased a truck from this dealership and my experience was top notch from start to finish. The staff was very welcoming and accommodating and I didn't feel pressured.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy we could make your experience a positive one! Thanks again for your business! Take care!
Horrible service dept!
This service dept use to be top notch! Now it’s horrible! Went in for an oil change and they acted like I was crazy. Didn’t want to accomodate me at all! Three service people on computers! Didn’t acknowledge me when j walked in. The lady acted like she was annoyed because she had to get off the computer and address me! Would not recommend!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like the chance to talk to you further so please do call us at (985) 386-7790 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Fantastic Service
Maintenance service provided professionally and in an appropriate amount of time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Services
I got a 30000 mile checkup and they didn?t rotate tires.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gateway service department
Great experience from scheduling repair until picking up vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!