Sterling Auto Group

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
20 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 14, 2019

    I simply wanted an estimate to replace two front struts and they are holding my vehicle trying to charge me $179 for the estimate!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your ex...perience in more detail. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (979) 846-5555 and we will do our best to make this better.

  • 5.0 out of 5
    July 10, 2019

    My first time at your business. Just moved to the area. First class service and done in minimum time while I waited in a very nice area. Ross went out... of his way to be of help. I?ll be back Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kuratko, Louis, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positiv...e review.

  • 5.0 out of 5
    April 28, 2019

    Have always been pleased with the work completed on our vehicle. Timely, courteous and always willing to work with me.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Garzacs, we're happy to hear you had such a positive experience with our team!

  • 5.0 out of 5
    January 10, 2019

    The dealer was timely with my repair and washed my car-YAY!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Workman, Robyn Lynn, we're glad you had such a wonderful experience with us!

  • 1.0 out of 5
    December 27, 2018

    My truck was taken in to be serviced and the low coolant light was on when I took it in and it was still when I left. The technician had to have seen... it but never addressed it or talked to me about it. When my truck was brought back and parked it was left in reverse instead of park. My oil change took an hour and a half, when I went to ask how much longer the service advisor told me it was being brought up but 15 minutes later it still wasn’t brought back to me.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 26, 2018

    Only complaint is that the online service scheduling still is not working!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 28, 2018

    Excellent customer service and great knowledge on the market value for cars. Showed the best reasonable deals possible. Overall experience went very well.... Listened and found everything I was looking for in a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    August 28, 2018

    As a consumer i have high standards for any place i choose to earn my time and money, Sterling has definitely made me gasp when i think about a rewarding... shopping experience, my salesmen Jean Saint jour couldnt have been a better salesman, im a give and take person and respect is big, my experience with my buying process was great, usually im the one ranting about how bad service is. Sterling you got me on this one! Keep it up and make sure to ask for Jean!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 28, 2018

    I was a little skeptical at first considering this dealership is kind of in a rural area and it’s a good drive if you’re coming from the city like me but... man Mr.Saintjour my salesman was top of the line. Very educated and quick, he was real and honest about every question I asked and was very patient with me and my indecisive ways. I will definitely be back for my next purchase!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 28, 2018

    Awesomeness all around, espically Jean is very helpful and is knowledgeable about cars. He got me to the right service department and actually help me... get my parts

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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