Tyler Ford

Mr. Kirby Kimberley was very patient and I do not feel I am under any pressure to buy the vehicle I wanted. Mr. Kimberley is courteous and I am happy to say that it has been a great experience to buy a car at Tyler Ford. I got 2014 Ford Escape.

When looking for a truck for a friend I mentioned I had thought about buying a new Escape. Brady (our salesman) said "I just happen to have one here you might like. Well - I bought it. Our salesman (Brady) has always been so helpful and friendly. This is the third time myself and a friend have dealt with Brady and he has always helped with everything we needed. The finance person (Daniel Parker) was friendly and very informative with the financing and warranty information.

I liked the fact that the salesman was very personable and easy to deal with. I also thought Ronnie did everything he could to get my business. There was a good selection to choose from too, that helped.

Availability of product sought, eagerness of sales staff, personality of salesman, ease of completion and speed at which it all was completed. Most of all, your salesman conveyed trust and honesty. My salesman was Hamish truly a sales professional.

Tyler Ford has very professional employees and are sincere with their service. They serviced my car in record time. I will always take my car there for whatever reason.

I recently took in a vehicle to get my usual oil change and tire rotation done on my vehicle, Ive been going for 2 years now, but today I left the shop and about a mile down the road I experience engine issues, and smoke from engine and exhaust, so I stop driving and pull over nearest gas station. I pop my hood and oil dipstick is out and oil spattering everywhere. I check the oil level its low but ok. I still notice my muffler smoking bad so I call the dealership and explain the situation. Apparently they had forgot to take off original filter gasket, with this in mind, I knew they did a terrible job and worried they damaged my engine now. They were great to quickly send a mechanic to to check the car and had it towed back in for inspection and service. I talked to the manager about the situtaion and said they will be held responsible for any damages done to vehicle. They got me a car rental for convenience until worked on tomm. I hope they have not damaged my vehicle to an extent I need a new motor. I hope they keep their word, if not they will be getting a lawsuit from me in court very soon. I have seen similar issues with other customers here, so I will keep that in mind. I will never come here again. Period. Something as simple as an oil change should not damage my vehicle expecially from an official dealership. We will see what happens.

We are Sweetwater Barn Co. and I sent a crew to Tyler Texas with a Ford 450 truck pulling a flatbed trailer. This is now day 3, I have a crew sitting in a motel waiting for this truck to be repaired - as of 8:30 this morning they have still not looked at it!!! My truck arrived at service approximately 2pm on Monday July 30th. They knew I was from out of town with a crew - I was told repeatedly by the service manager Brian Harwell that our truck was in being looked at. Well they did get it in, but it was to do the oil change for over $400.00 in cost! However, they still did not have time to look at my truck and repair it so I could get to work!! I sat in a motel with a crew for another whole day. I have NEVER seem such poor customer service! I have owned Ford trucks for over 35 years and believe me I have broken down before out of town and the Ford dealers have ALWAYS gotten my truck repaired immediately!! This has cost me a fortune! This is a very poorly run, inept dealership! I am appalled at the treatment I have received. I was just informed FINALLY that it needs a new thermostat!! WHY couldn't they have done this yesterday at least???? This makes me so made I'm not sure I will ever buy another Ford!! This dealership should be banned from doing business and giving Ford such a bad name.

3rd vehicle I've bought from them, never had a bad experience. They made a customer for life years ago, that won't change, I'd never do business dealership.

I was very disapointed with the used car sales. I worked with Terry, or at least I think that was his name. I was very interested in a used 2007 Mustang GT and was close to closing the deal and I realized it would not be in my best interest. The car and deal was great, but I am close to being debt free and realized I should just stay in my car and pay it off. When I informed my salesperson in an email, he responded with sarcasm. This is my money, not Tyler Ford's and when I am ready, I will buy, although I will go out of town when the time comes. Sorry I stopped by.

GREAT EXPERIENCE WITH INTERNET SALES DEPARTMENT! PAUL LUSK!