Rick Hendrick Chevrolet Charleston

I have brought a new truck back in May. The process was so easy and nice. I have brought 5 new cars in my life time and it was the first time I left the dealership happy with my decision. Recently I had my truck in for service. I was nice to have people working that was nice, friendly and care about the service that they were providing. The Service Dept at Rick Hendrick is manly why I choose to buy my truck from this dealership. Everyone from Jason Strachan and Brandon Pardue in Sales to Wayne Goss (and the team behind the scene) in Service were great!

Clean, efficient, quick ,friendly and very professional. Rick Hendrick Chevrolet service dept definitely care about their customers.

Don't want to do right once I paid for motor n still motor problems I may have to purchase another car.sign angry mom.they claim it was a new motor put in drove car 1wk still same bull

On 12/29/2019 This dealership sold us a 2019 Toyota RAV4 with 1118 miles on the sheet, a 1 owner carfax with no wrecks in an LXE trim. We signed the bill of sale, after agreeing on a price, and proceed to wait nearly 3 hours for their finance guys to get to us. We signed away the trade, purchased their bumper to bumper package. We closed in the finance office and got the USB burned with the documents shook hands and was pledged that the vehicle would be waiting for us on the lot as early as 12/31/19. These guys didn't so as call the sister dealership to hold the SUV or check to see if it was actually available despite my attempts to give them a stock number as early as 12:33PM to Dave "Allen" Kelly which I have an email receipt of the outbound email with the requested stock number, VIN, Mileage, and listed price. Mr. Kelly handed us off to another sales person when we arrived who arguably did a fine job of selling the vehicle. Sad for him which is why his name isn't on this list. Even the Finance guy was affable and helpful so same situation. My fiancee is a Probate lawyer in the community, On 12/30 we were called in the middle of our work day. She while in an appointment with a Client only to be told that the vehicle had been sold the same night we purchased it because of "Miscommunication" I called them back and spoke to Aaron, who is not listed under here but is said to be a sales manager. Who has not handled this well at all. Note that We have excellent credit, and they not only bungled this up but in their effort to "make this right" they offered us a vehicle with 30k miles and a collision on it's Carfax report... which was insulting considering the quality of vehicle we had purchased originally. They asked to continue looking and I told them to contact me rather than my bride as she is in court tomorrow and will not be reachable and I am in construction and will be able to handle this for her till she gets out. Told them we would be in to pick up a loaner vehicle as she is driving my personal 4x4 work truck to work in heels and a suit and that isn't going to fly. She is in tears after this whole affair and I stay up till midnight scouring the Hendrick Auto Preowned site to find something comparable. which I do manage to find a listed model in a different color same trim, same year with 3000+ miles that will get the job done and she will agree to. Case closed. I save the info and send it out to the dealer after 0800 the next day from my work phone. 12/31 9:41 AM Despite my call to the dealership with the information, and a reminder to call me as she's in court I get a text that they called her anyways while she's working. I call him back and ask him to use my work number. So I can hear him clearly without standing in the cold outside my company's office space. Which he can't seem to manage calling my cell 3 times to tell me our secretary told him I wasn't in the office. Which is frankly news to me as my Tundra is in my parking space and I'm at my desk. Irritated, I have to run outside to be able to hear him accurately. Aaron informs me that the number is no longer in their system and it must have sold the day before. I explicitly tell Aaron he needs to have our down payment, a voided copy of the paperwork for the contract in hand and our Trade in ready for pickup within the next 3 hours. I would not recommend this dealership to anyone. The customer service is fine as long as you don't expect to actually buy the car you signed on the line for. They have wasted our time which is valuable indeed as both an attorney and a Construction project manager, they have clearly not delivered on their contract we signed, and have failed to properly follow through on making this "right" We have resolved to just buy a 2020 from the competitor. Rick Hendrick himself should be ashamed of the behavior of this particular store in this moment.

Deepak was very good and knowledgeable about car. He SOLD this car to me. I would recommend him. And buy from him again. Brittany was also very nice and they worked well together. My family enjoyed working with them.

They invited me to visit them, even so much as calling me the morning of my visit to confirm my appointment, only to tell me upon arrival that the car I was specifically interested in had been sold the day before, and attempt to get me interested in another vehicle. At worst, this is a bait-and-switch practice where they're just interested in getting a customer in the door to see what else they might be able to sell him. At best, it shows they are inconsiderate toward their customers' time, and have not bothered to ensure that they advise customers when a vehicle they are coming to see has sold.

Stopped by to look at a few trucks. Walked around the parking lot for about ten minutes. No one came out to talk. Might be new policy not to meet customers at the vehicles. When I left I saw four sales men out front and they appeared to be hanging out. One was busy with his smart phone. Got the impression that business is so good they don't need to make any effort.

I came to purchase a Tahoe, salesperson can’t remember the name but was very knowledgeable of the product no questions unanswered. Managers came out to meet me which I thought was great as well very friendly. I would recommend to friends and family thank you rick hendrick chevy

My fiance and I moved down here from Boston and both needed new vehicles. We had gone to another dealer but were not happy with their service as they tried to oversell and didn't listen to what we wanted. We left shortly after and headed over to Rick Hendrick off 17. I had a great experience and Alan Kelly was a big reason why. He listened, didn't try to push things I wasn't interested in on me and in the end, helped me get a great deal on the Colorado. I have brought it in for routine maintenance since and their service team is also great, efficient and friendly. I would definitely recommend them.

What a great experience. Good value and better people. Rudy and his team made the purchasing expirience a delight. The entire process from beginning to end showed an interest in my family and our needs