Bill Utter Ford

I purchased my truck from this dealership on April 11, 2026, and as of July 31, 2026, I still have not received my registration sticker. In early June, I called to ask about the delay and was told the dealership was still waiting on the out-of-state title and that it should only take a few more weeks. Nearly two months later, I called again and was told by the CFO, Yolanda, that they still do not have the title. During that conversation, I asked several reasonable questions: * Did the dealership have the legal ability to sell me the truck without having the title? Her response was, “I’m not sure.” * What am I supposed to do if I’m pulled over for not having a current registration sticker? Again, “I’m not sure.” * If I decided to pay off my loan today, would there even be a title available? Her response was, “Correct, that would be a problem.” Because I wasn’t getting answers over the phone, I went to the dealership in person and asked for documentation showing that the out-of-state title had been requested. They were unable to provide any proof. At this point, I have an $80,000 truck that I cannot properly register, there is no clear timeline for resolving the issue, and no one at the dealership has been able to provide meaningful answers or documentation. The lack of communication, accountability, and transparency has been extremely disappointing. I understand that title delays can happen, but after more than three months, I expected honest communication, documentation showing progress, and a clear plan for resolving the issue. Unfortunately, I have received none of those.

I purchased my truck from this dealership on April 11, 2026, and as of July 31, 2026, I still have not received my registration sticker. In early June, I called to ask about the delay and was told the dealership was still waiting on the out-of-state title and that it should only take a few more weeks. Nearly two months later, I called again and was told by the CFO, Yolanda, that they still do not have the title. During that conversation, I asked several reasonable questions: * Did the dealership have the legal ability to sell me the truck without having the title? Her response was, “I’m not sure.” * What am I supposed to do if I’m pulled over for not having a current registration sticker? Again, “I’m not sure.” * If I decided to pay off my loan today, would there even be a title available? Her response was, “Correct, that would be a problem.” Because I wasn’t getting answers over the phone, I went to the dealership in person and asked for documentation showing that the out-of-state title had been requested. They were unable to provide any proof. At this point, I have an $80,000 truck that I cannot properly register, there is no clear timeline for resolving the issue, and no one at the dealership has been able to provide meaningful answers or documentation. The lack of communication, accountability, and transparency has been extremely disappointing. I understand that title delays can happen, but after more than three months, I expected honest communication, documentation showing progress, and a clear plan for resolving the issue. Unfortunately, I have received none of those.

I was helped by Phil Tysinger and he made the experience so quick and easy as someone who’s never purchased a car before.

Best experience buying a car hands down!! I am active duty mil and was needing to quick turn a purchase of a car for my wife while geographically separated during a family crisis. Mr. Phill T. (aka Dr Phil) went above and beyond to assist me and my family and can’t thank him enough! 10/10 highly recommend. Kudos Dr. Phil 🙌🏼🙌🏼

Phil Tysinger was a top notch dealer. He never pushed any agenda and was very laid back. He was as knowledgeable as he could be for a non Ford vehicle and had all the information printed out for me when I arrived at the dealership. He was supposed to leave by 5:00 but stayed much later to make sure the sale went through seamlessly.

I found a used 2024 GMC Sierra Denali 2500HD on their website and called the next day and spoke to Casey. He promptly got off the phone with me to go check the lot and make sure it was still available. He immediately called me back and said that it was and that he’d get a video over to me. I told him I would see him around noon. My girlfriend and our kids were with us, and when we arrived, we were starving. I asked Casey if I could get a plate and give him a copy of my license and, of course, leave him my Vette, and we could take it to get lunch. He said not a problem. When we returned, is when Casey really shined. He was very good at making sure we were comfortable and had water. He was also very good and interactive with the kids. He got to work on my deal but always checking to make sure we had something to drink or if we needed anything. There were some minor issues with the truck that Casey immediately got figured out, and the whole experience was 2-3 hours long. One of my best and fastest experiences at a dealership yet. Thanks again Casey and keep up the good work. The fact that you were good with the kids speaks volumes. We appreciate that.

Phil was super helpful throughout the process and was a delight to work with on my vehicle purchase.

Bill Utter Ford is a great dealership who I have heard nothing but great things about. I’ve had friends work here and loved it. Our salesman, Phil Tysinger, goes above and beyond to help his customers. We needed a couple of things fixed on our used car we got from him and he worked hard to get them done in a timely manner. He always made sure our gas tank was full when picking up also. It’s the little things that made us customers for life. Go see Phil at Bill Utter Ford Denton.

Awesome experience and painless sale across state lines. They even picked me up at the airport in an infiniti lol. Phil tysinger was a blast to work with. Good conversation and worked it all out for me. Only thing i had to do was send money

Phil was so helpful. He helped us fine a great used car for our teenage daughter.