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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Love My Sales Guy

I purchased a car from Bill Utter a year and a half ago. The experience with my sales rep was so great we just bought our second car through them. "Uncle Larry" goes above and beyond to help his clients, I'll continue to purchase cars from him as long as he's there. Toronto was also amazing during our purchase process and getting us the right loan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Highly recommend

The service is always top-notch! We wouldn't take our car anywhere else. Our car was in and out of there in just a couple of hour or so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great!

I was actually blown away by the great service and persistence to satisfy my wants and needs. Your entire staff was determined to give me the best service and care possible without condescending or groveling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Best customer service ever!

Juan Millan is by far the best sales person to work with! I have purchased several new cars and he is by far, my favorite sales person. No pressure and works hard to get you the best deal on what you want! If you are in the market for a new Ford, you need to stop in and see Juan. You won't regret it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Treated with respect and honesty!!

This was our last stop on a long afternoon of going from one dealership to another. Nobody wanted to work with us on a cash deal and with our not so great credit. Dan Corthell was so helpful, honest and friendly and found us exactly what we were looking for and got us a great deal! Toronto made the financial part a breeze! Would definitely recommend Bill Utter Ford to anyone who asks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great service!

Great customer service! Eddie worked with the technicians until my problem was solved. Very professional and friendly! I will definitely use Bill Utter again when needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Phil was amazing! Best Experience EVER!!

I totaled my car and the first thought that came to mind was dreading dealing with a car dealership! REALITY was that this was the smoothest transaction I’ve ever had with a dealership and I owe it all to Phil! He was friendly, respectful and informative without being annoying like most dealers I have dealt with in the past. He even went above and beyond after the car was sold when my tires needed extra attention the next day. He was amazing and the ONLY reason I will go back to Bill Utter Ford when I need a new vehicle! Thank you Phil for being excellent!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Top Notch Experience!

From Sales to Finance and Service you guys Rock!! Thanks for a great experience! I look forward to doing business with you for many years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything went great!

Phil made everything so stress free and transparent. I’m very satisfied with how much I got for my trade in and my monthly payments of my Nissan. I never felt “out of the loop” or wondering what was going on. Phil called and texted me along the way filling me in. I couldn’t have had a better car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Perfect!

I had a problem with the A/C and another unknown noise. Eddie went for a ride with me to hear what I was talking about and knew exactly what it was! He always takes such good care of me! No more noise and Cold A/C again, just in time for a Texas Summer. Eddie really is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.