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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Excellent but not pushy help.

We were happy with our salesperson and the item purchased. Service was efficient and changes we wanted were happily addressed. Will recommend this dealership to our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Stress free purchase

Jason's expertise made purchasing a new vehicle (as well as handling my trade-in) easy with no stress on our part. I would highly recommend Jason and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service from a great team

I have always received great service at this dealership and I especially appreciate the great communication and professionalism.I dropped off my car at 7 am and it was ready before 9:30 am! Not that I would expect a service appointment to always be that fast, but I still think that was Impressive for such a busy dealership (especially not the last dealership I used to go to). I especially want to give kudos to Dillon Love for going above and beyond. He took time out of his busy day to help me with a general inquiry about my car over a week after I had my service appointment completed. I would recommend the team at Bill Utter without hesitation and will continue to visit them for all my service & warranty needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Another great service appointment with Bill Utter Ford

Had a great service appointment with Dillon at Bill Utter Ford. The service department always provides excellent feedback and alerts me to any needs for my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service

My car sales was easy and not stressful! I was impressed how easy it was to bring in a trade in and buy a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good care for bad news

Bad new on my mustang Carrie Cross took excellent care of me - im disabled with serious back pain - I plan to get it fixed at bill utter even though an outside place said the can do it cheeper Carl Anderson, Rey Trevino, and others are all first class as always.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Inspection

Because the Service Center deserves it. They are friendly, quick and very respectful to all my car service needs. Thanks for always being there for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

New to dealer

They did an oil change and also alerted me to another issue. Would recommend them to anyone for service. Convenient, clean and friendly. Nice place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Painless

Painless in and out for "The Works", and a state inspection. Folks were pleasant and easy to work with. I would highly recommend the service dept. to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Superb customer service

I first came to Bill Utter service in 2017. My service representative easy John Witt. He immediately addressed my concern wirh my Mustang. Time to make repair was completed on time. John is very knowledgeable, I will not take my car anywhere else. Recently I had an appointment with Carrie Cross, she was equally as good. She resolved my concern very quickly and set my next appt for tires. Excellent dealership Very thankful customer, Nanci

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.