Reviews
Excellent but not pushy help.
We were happy with our salesperson and the item purchased. Service was efficient and changes we wanted were happily addressed. Will recommend this dealership to our friends.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stress free purchase
Jason's expertise made purchasing a new vehicle (as well as handling my trade-in) easy with no stress on our part. I would highly recommend Jason and this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service from a great team
I have always received great service at this dealership and I especially appreciate the great communication and professionalism.I dropped off my car at 7 am and it was ready before 9:30 am! Not that I would expect a service appointment to always be that fast, but I still think that was Impressive for such a busy dealership (especially not the last dealership I used to go to). I especially want to give kudos to Dillon Love for going above and beyond. He took time out of his busy day to help me with a general inquiry about my car over a week after I had my service appointment completed. I would recommend the team at Bill Utter without hesitation and will continue to visit them for all my service & warranty needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Another great service appointment with Bill Utter Ford
Had a great service appointment with Dillon at Bill Utter Ford. The service department always provides excellent feedback and alerts me to any needs for my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
My car sales was easy and not stressful! I was impressed how easy it was to bring in a trade in and buy a new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good care for bad news
Bad new on my mustang Carrie Cross took excellent care of me - im disabled with serious back pain - I plan to get it fixed at bill utter even though an outside place said the can do it cheeper Carl Anderson, Rey Trevino, and others are all first class as always.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Inspection
Because the Service Center deserves it. They are friendly, quick and very respectful to all my car service needs. Thanks for always being there for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New to dealer
They did an oil change and also alerted me to another issue. Would recommend them to anyone for service. Convenient, clean and friendly. Nice place.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Painless
Painless in and out for "The Works", and a state inspection. Folks were pleasant and easy to work with. I would highly recommend the service dept. to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Superb customer service
I first came to Bill Utter service in 2017. My service representative easy John Witt. He immediately addressed my concern wirh my Mustang. Time to make repair was completed on time. John is very knowledgeable, I will not take my car anywhere else. Recently I had an appointment with Carrie Cross, she was equally as good. She resolved my concern very quickly and set my next appt for tires. Excellent dealership Very thankful customer, Nanci
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
