Skip to main content

Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Routine for Bill Utter!

Like every other visit...exceptional service and professionalism. I have always been treated with fairly with every service visit. Thanks again for satisfying my service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Summary

I think this is redundant to request additional comments after I have given my feedback. However I will this time so you will know how I feel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great!

Nice Facility always a great experience buying and servicing my vehicle. New renovations to the service facility and waiting area are very nice and comfortable. Top notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mustang

Eddie was fantastic. He worked hard to identify the issue and made sure it was resolved before returning our car. When he needed to order a part to complete the repair he followed up and made sure it was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Recall Transmission

Recall on Transmission software. Problem was in Truck when Brand New only took Ford Eight Years to fiqure out what was wrong with 2011 F150 Platium. Tryed to upsell 550.00 worth of work that I did not buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent service!

Eddie got my truck in and repaired in one-day following a break-in. Another Ford dealer in Fort Worth area told me it would be at least 2 weeks to replace the locks. Eddie got it done in one day. I very much appreciate service like that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Painless and easy

My Escape is only the the 2nd new vehicle I have purchased since 2001. I told the sales rep what I was looking for, my down payment and total purchase price. Not only did he find a vehicle for me, he found one at the price I was willing finance. Also there was no pressure and no dealer added accessories.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business!

Fast and reliable

Stopped in to get my oil changed and the team finished the job very quickly. The waiting area is clean and the large glass windows are great to watch the team work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Need the 7:00 am service. Appreciate the multipoint inspecti

I greatly appreciate the 7:00 am opening. I appreciate the multi point inspection along with the tire rotation. I have always received excellent service. this is the reason why I keep coming back here even though I could get work done closer to home. Excellent service makes a difference.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service after the Sale

Recently purchased a new F250. During the closing process worked with a Bill Utter ford employee named Denise for any additional options that I wanted to add. Great experience, very competitive pricing and the quality of the work completed was exceptional. They switched by white lettering on my tires, detailed the truck, installed Berliner and bed cover. Just so easy to deal with and you feel like it is their vehicle they are dealing which makes it nice to know they take as much pride in your vehicle as they do their own. Mike Rodriguez also followed up to make sure it was a great experience and once again took a few minutes to just chat about life in general. Personal relationships is what it is all about. Thanks Bill Utter Ford, you are lucky to have such a great team of people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.