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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Good Service

Oil Change, Tires Rotated and Fuel Filters changes in about an hour and a half F 250 Diesel.. the waiting was a good setup for working mobile while my pickup was being serviced

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very Satisfied!

I took my vehicle to another dealer for service and the problem was not fixed. Brought it to Bill Utter and they were happy to help me. They got me in a vehicle to drive while mine was being worked on, and drove it multiple times before I got it back to make sure the problem was fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Satisfied

This could be possibly my best buying experience. Juan was first class. He was knowledgeable and patient. I don't like the car buying experience but this one was actually pleasant. Everyone was thorough through the entire experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome!

Great Professional Experience!TheyWork to fulfill your personal needs! Could not have asked for better treatment, than, Mike Rodriquez, Sales, and Mike Lewis, Finance. + Denise !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Buy Experience

Robert and Toronto did a great job getting me in a reliable car that was in great condition with low miles. Will return to purchase a truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great facility.

The last time I was there, the service area was under reconstruction, with ceiling tiles gone, wires and light fixtures hanging. It now looks great! I enjoyed watching through the windows, that separate the waiting room from the garage, as the technicians hustled about performing their individual duties. The garage was neat and tidy... The coffee machine was somewhat mind blowing, but thanks to one of the young cashier ladies, I had a wonderful cup of coffee!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good experience

He’s chill, helpful and not at all pushy! He sent info on the car very conveniently when requested. Overall, a pleasant and decent experience :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Transmission unit replacement

Service manager took me as a literal "roll" in with a bad transmission on a Saturday, 10 minutes before end of day. Gave me my options and prices Monday. New transmission unit installed by Wednesday. Great turn around. Great warranty 3 years, unlimited miles, transferable. Satisfied for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best new car buying experience

Phil Tysinger made this the easiest and best experience for me. We looked at Ford Explorer's at another dealership, but were having a hard time finding what we wanted at a price we could afford. We ended up calling and texting Phil and he helped us find the best new Explorer in our price range. He was able to get all of our paper work settled over the phone where all we had to do was come in and sign papers. It was a quick and painless experience! And all done with a smile. I couldn't have asked for a better car buying experience. We will continue to do business with Phil & Bill Utter Ford for all of our vehicle needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy new car buy

This was the easiest new car transaction ever. Adam Russell was very knowledgeable of the car's amenities and features. The finance transaction was quick and easy. Overall a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.