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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Excellent to work with Long Distance

Roberto made my experience purchasing a vehicle out of another state easy and seamless. My intent was to purchase a used F150 out of Texas to take back to Minnesota. It was a very scary process to purchase a truck sight unseen, but they made it easy by providing me all documentation on the vehicle very transparently. When I got there the vehicle was ready to go. I would strongly recommend Roberto and Bill Utter Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great communication. Great service.

Made my appointment online. Got a confirming email from Don Swift. Showed up on time and Don immediately got my car in the shop. IN about an hour it was all complete and ready to go. All exactly like they said. There’s a nice waiting area, a terrific coffee machine and vending area. Bill Utter and Don Swift makes it easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Maintenance Service

Quick maintenance service on my F250. Carina was outstanding and kept me informed while I waited in the lounge. Quick and easy just the way I like it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best Customer Service Ever!

From the very first contact, the Salesman was OUTSTANDING. He made the process of researching needs and buying a vehicle super efficient. His direction to get the best deal on the truck we were looking for was awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

SERVICE

DANNY MORRIS AND BILL UTTER SERVICE DEPT. ALWAYS GIVES EXCELLENT SERIVCE AND I ALWAYS TELL OTHER PEOPLE TO COMES TO BILL UTTER FORD FOR ANY SALES OR SERVICE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Treated Like Family

Roberto treats us like family and we have bought three cars from him because of this. The whole experience gets smoother every time we go in there and they take care of all the issues if there are any and they stand by their warranty. This is the best place in Texas to buy a vehicle and I would recommend it to anyone. Roberto goes above and beyond to make sure we are completely satisfied. We truly appreciated all of his assistance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased a Car!!

Today I purchased my third car from Bill Utter Ford. The second from Phil! Phil showed me some cars and had me drive them to see how they handled and if I liked them. I chose a Ford Edge. Being of a certain age, I found the Edge to be very easy to get in and out of and easy to drive. When it was time for the paper work Toronto was very courteous and professional. Thank you Phil for making burying a car an enjoyable experience! I would definitely recommend Bill Utter Ford and especially Phil Tysinger when you are looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great!

The staff were short two people on a busy Monday including my favorite service advisor (Don) but Regina was super helpful and friendly and took care of me. I got all my issues addressed the same day. Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service Waiting Room Was Clean!

I was impressed with how attentive the service advisor was when I brought my car in for an oil change. I had a preschedule appointment and waited on-site for the work to be completed. They completed the work in a little over an hour. The waiting area was large and very clean with plenty of chairs and space to move around. It also had a large screen TV and WIFI to help pass the time. It definitely made the experience a pleasant one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Starter problems.

Eddie and his crew worked hard to make the service costs more affordable. The trouble was difficult to isolate. Once isolated. it did not take long to resolve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.