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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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MUCH IMPROVED !

Bill Utter ford has that family owned business and home town feel. Their customers are important to them as it should be. That's what keeps me coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick and easy purchase.

We told Adam what we were looking for and he took us right to it. Went for a test drive and finaled the purchase with in 45 minutes and were on our way home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Checking back axle and brakes

There was no problem in that area, the work was started promptly, I was called at different times to update me on the status of my truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent service

Kind, knowledgeable, and professional. The team at bill utter ford always handles all of my automotive needs quickly and professionally. Great bunch of people to serve Denton county.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Oil Change - Front in Alignment

Alex was great very helpful. Went out of his way to help and keep me informed at all time. Had me in and out very fast

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very Professional

In my first phone contact with Phil Tysinger he was quick to answer all my questions. I let him know I was going to drive over an hour each way to see the vehicle and would be pressed for time. When I arrived the truck was ready and waiting and exactly as he described it. I was pleasantly surprised that there were no surprises. Throughout the entire purchase process Phil was very professional and strait forward. Would defiantly do business Bill Utter Ford again based my experience there. Shout out to Toronto Spikes, when I returned the following day to close the deal he had everything ready to be signed with no problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was met quickly and my car was taken care of immediately.

First time at this dealership for service. I always liked our old dealership Folsom Lake Ford but this dealership was friendlier and more efficient. Very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

First vehicle oil change

I took my new truck in for its first oil change and I was greeted promptly and the truck was in and out in 30 minutes. Waiting room was comfortable and as enjoyable as a waiting room can be. Thanks for taking care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

License Plate Bracket

Purchase a 75000 dollar vehicle and it is missing the front license plate holder and in Texas all vehicles require 2 plates. Not good still have no heard what you will do to correct this.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Seamless, without any runarounds.

Our experience with our salesman Phil Tysinger was absolutely seamless, without any runarounds or difficulties. Phil knew exactly what we wanted and delivered. I would HIGHLY recommend Phil Tysinger and Bill Utter Ford to my friends and family. This is the 5th vehicle we have purchased there and it truly is pain free and effortless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.