Reviews
Found A Great Car and Better People
I started my search on-line at USAA.COM. I was looking for a hybrid mid-size. Once I dug around, I focused on the Ford Fusion. Bill Utter had one and Will's was the first smile to greet me. We hopped in car and drove away. Will communicated well and instilled confidence. When I bounced a competing vehicle off him, he taught me about branded titles. Confidence built up, again. He called me when they had a Fusion Energi available a few weeks later. Will allowed us to take it for an extended test drive. Will gave me all the information I needed and none of the pressure to make a choice. We are thankful to be able to drive away each day in our Ford Fusion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I knew what I wanted and they made it happen
I expressed interest in a preowned fiesta hatchback in blue (the kind of car I wanted when I bought my previous white sedan 6 years ago) and Adam Russell had it waiting for me at 8am the next morning for a test drive. After the test drive and looking it over, I said yes so they took the car to get it all cleaned up and ready to go home with me while I filled out a bit of paperwork. Adam even let me go with my husband to run some errands while they got the financial paperwork ready to sign. I came back and Toronto Spikes had everything ready to sign and it all went so smoothly. My husband had been stressing about the prospect of a new car for days and they just made it so simple and easy and I left with a car I absolutely loved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience!
Everyone all through the process were very knowledgeable and helpful. Bill Utter Ford makes car buying enjoyable! I'll definitely be a Bill Utter customer in the future!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quick recall and battery replacement service
Good service. A “ Hello, welcome and let me introduce myself” would be my recommendation. I had to ask for a business card. I recommend a solid greeting, and introduction that includes a business card is advisable.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
excellent service
they were quick with my service, i did not have to wait to long, it was completed before i got off work, i will always come back to bill utter for my services
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best Ford Dealership in Texa!
These guys work so hard! Jim Houghyon, Mike Lewis, Denise Wolfe and Bill H. all worked together to get me the best deal. Thank you!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hassle Free, Dependable, Customer-Centered Care.
I live an hour away and I always make the drive to Denton to do business with Bill Utter Ford. My last three vehicles have all come from Bill Utter and every experience has been top notch. Sales, finance and service, all pressure free, hassle-free and dependable. I won't go anywhere else to buy a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Recall
They quickly got me and serviced my truck. I dropped it off in the morning and it was ready that same afternoon. Thank bill utter
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick, Courteous and Professional
Always great on the service side. I have had service performed that is not on the computer so I keep getting recommendation. Other than that great
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New car purchase
My husband and I were searching for a new SUV. After visiting many dealers looking at a variety of makes and models, we bought a 2019 Ford Escape from Bill Utter Ford. Sales Consultant Mike Rodriquez and Finance Manager Mike Lewis worked very hard to get us in the vehicle we wanted within our price range. Honestly, out of all the places we looked they were the only ones who seemed to genuinely care about our business enough to go the extra mile to meet our needs. We have purchased many cars from Bill Utter Ford. Their impeccable customer service and desire to help us find the best value and vehicle to meet our needs keeps us returning time after time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
