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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Great service

Greg Hall is very knowledgeable and dependable and I know the service will be done correctly. Greg is always courteous and works very hard to assist me with any problems that occurs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jeep Wrangler

Received a great deal on my new Jeep Wrangler. The process was so fast and easy. My salesman was Phil he was very pleasant and not pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Air bag recall

Quick and I would recommend the service department to friends. The recall has been a long time in waiting but once the parts were available the service was prompt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Friendly service tech John Witt..........positive attitude

Disappointed is price increase without an explanation. The Works cost $98 last time for the Shelby and today it was over $110. The data on the 2014 is incorrect. It shows the license plate of the 2006 GT Mustang we owned which was sold. This raises unncessary questions about other aspects...............just saying that you need the records to be correct to maintain confidence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Purchase of F150 Truck

Doyle was very helpful and accurate on answering all of our questions. He reached out quickly with results to others about service details. Mike and Jim also helped us with technology with can do attitude. Overall buying here was a pleasant experience and everyone at Bill Utter was great. Thank you Mike & Pam

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil Change/tire rotation

The main Problem I have is No matter what time a person gets to the service center it always takes at least 2 hours for the to get through with the vehicle. I do not feel this is a 2 hour Job as I know it does not take that long to change oil and rotate tires a home unless you take several breaks in between

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The Works/Tire Rotation/Cooling Flush

The service was completed in a reasonable amount of time and I have sufficient confidence that all aspects of the work performed was done right!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Friendly Competent Helpfull People You Can Trust

I purchased my F150 here and could not have been more pleased. Then four months later when my truck was damaged by a hit and run driver, the body shop went out of there way to see that I got exactly what iI needed to make my truck new again. The turn around time was much better than I expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

“Dr. Phil” is awesome!

It was truly a pleasure doing business with Phil. His easy demeanor and honest approach are a refreshing reminder that there are good guys in the car business. I would strongly recommend you give Phil a call if you are considering a vehicle purchase! We also worked with Toronto Spikes to do the paperwork and he was super professional, kind and answered all questions in a clear and helpful manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Always amazing!!

Everyone is friendly and helpful. They are the best in town! From our own to our kids vehicles they have always offered the best customer service. Thank you Bill Utter Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.