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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Excellent Sales Experience!!

My husband and I were fortunate to work with Mike Rodriquez today. He was professional and helped get us the deal we wanted on our car. He had the paperwork ready so that my husband was able to quickly get it filled out upon arrival and to drive away in our car in less than an hour. I can't thank him enough for his help. If anyone is in the market to buy a vehicle make sure you ask for Mike Rodriquez. You will be glad you did!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great place to do business!

We purchased a vehicle from Bill Utter Ford long distance. Buying a vehicle this was is difficult, but they were suburb at getting us lots of pics and info which really helped. Honest and great service. Don't find that much any more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best Experience ever

I have been buying cars for over 50 years and never had a good experience. I resonantly bought a car from Bill Utter ford, and at the end I didn't feel like I had been strong armed into the Truck. Thank you Phil for your professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick oil change and tire rotation

Got the works package. There were other items found that need attention but I decided to address at a later time. Erin was extremely helpful as always and took the time to explain the other items the vehicle needed and my options. Thanks, Erin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Professional, courteous, exceeded expectations

Straightforward in the conversation and the deal, very professional, went above and beyond the norm to get the vehicle I wanted. I would definitely recommend them, Jim Houghton and Doyle Chaffin are the benchmark as to how customers should be treated. I would certainly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

I would recommend this dealership to any one that would ask me my opinion on it. Thanks to Doyle the sales man who helped me. I give at a 5 🌟🌟🌟🌟🌟

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

Danny Morris is a very knowledgeable service advisor. He always keeps his promise on when the car will be finished. He always calls about any updates so I never need to worry. I give him 10 stars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service

I really appreciate how prompt they were in repairing the things I took my car in for. They even fixed something that I was not aware of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Stress Free!

I want to say thanks to everyone at Bill Utter that helped us out! Y’all made our buying experience quick and easy and most importantly stress free! We had to make a quick decision on account of our previous vehicle being totaled. The staff at Bill Utter helped us out and went out of their way to make the process quick and easy! Thanks so much! Rosemary Kehoe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome Best Customer Service!!

Received the best customer service again from Bill Utter Ford Service dept. Asst Service Mgr John Witt was so nice and courteous in getting my issues taken care of on my 2011 Ford Edge. Also loved the super nice friendly shuttle driver Ripley. Keep up the great work!! LOVE being able to have a nearby local trustworthy Ford dealer for both of our Ford vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.