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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Erin is awesome!

I am so impressed with the level of service I get at Bill Utter. My service advisor, Erin, is very thorough, knowledgeable and trustworthy. I know I can call her with whatever problem I have and am confident it will be done right. She and the service team went above and beyond to fix a road noise on the underbelly of my car (that I purchased at another dealership) that no other dealership had been able to locate and fix. I will continue to take my car to Bill Utter and Erin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Awesome service center

Awesome service center. Erin and Zeeshan took great care of me and my truck. I didn't purchase my vehicle from here but I will however be purchasing future vehicles from this location because of how well I was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Oil on chassis,after oil change

The service was great with Mr Church, the problem was they left oil spillage on the chassis and returned home to find out the next day oil drips on the garage floor !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Best experience

We had the best experience ever purchasing our new Explorer. Our salesman, Cory, did everything I asked and worked really hard to get me the automobile I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Experience

I have been buying pre-own cars for years from them. I wanted a new car this time. We test drove two cars last Saturday. We went to the dealership today about 2 and drove off the lot about 5 with my new Explorer. Our salesman, Phil was very helpful and I will recommend him and the dealership to any one that ask.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vacations services

There always friendly treat you as a person and not just the number walking through the door The service was done in a timely manner free ride back to my house Work was done as expected Bill utter Ford‘s service and parts department is the greatest in Denton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great people. Excellent service.

We love the fast, friendly and fairly priced service. Bill Utter Ford is a terrific dealership with an awesome service department. I especially appreciate that they listen closely to what I am asking for and what I am saying about the car. They have all the new technology but the haven’t forgotten old fashioned customer care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

vehicle maintenance

In getting a tire replaced, they were out of stock but got it on my cars within hours. They handled all the paperwork with insurance.. good service and Dillon demonstrated great service skills by keeping me informed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Look for used truck

I went looking for a used truck under $20,000. Adam showed me several different trucks in my price range. He never pushed me to buy a more expensive model. The day after I bought my truck I went back to ask for help connecting my phone, we talked about the bubbles in the windshield. Adam told me the dealership would replace it no charge. that's a real blessing. Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience with no hassle!

We recently purchased a used truck from Bill Utter Ford from salesman Toronto. It was a great experience! We never felt pressured or lied to about pricing and they made it very easy and positive for us. Everyone was very welcoming! I recommend this dealership and salesman!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.