Reviews
Erin is awesome!
I am so impressed with the level of service I get at Bill Utter. My service advisor, Erin, is very thorough, knowledgeable and trustworthy. I know I can call her with whatever problem I have and am confident it will be done right. She and the service team went above and beyond to fix a road noise on the underbelly of my car (that I purchased at another dealership) that no other dealership had been able to locate and fix. I will continue to take my car to Bill Utter and Erin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome service center
Awesome service center. Erin and Zeeshan took great care of me and my truck. I didn't purchase my vehicle from here but I will however be purchasing future vehicles from this location because of how well I was taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil on chassis,after oil change
The service was great with Mr Church, the problem was they left oil spillage on the chassis and returned home to find out the next day oil drips on the garage floor !!!
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Best experience
We had the best experience ever purchasing our new Explorer. Our salesman, Cory, did everything I asked and worked really hard to get me the automobile I wanted!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
I have been buying pre-own cars for years from them. I wanted a new car this time. We test drove two cars last Saturday. We went to the dealership today about 2 and drove off the lot about 5 with my new Explorer. Our salesman, Phil was very helpful and I will recommend him and the dealership to any one that ask.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vacations services
There always friendly treat you as a person and not just the number walking through the door The service was done in a timely manner free ride back to my house Work was done as expected Bill utter Ford‘s service and parts department is the greatest in Denton
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great people. Excellent service.
We love the fast, friendly and fairly priced service. Bill Utter Ford is a terrific dealership with an awesome service department. I especially appreciate that they listen closely to what I am asking for and what I am saying about the car. They have all the new technology but the haven’t forgotten old fashioned customer care.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
vehicle maintenance
In getting a tire replaced, they were out of stock but got it on my cars within hours. They handled all the paperwork with insurance.. good service and Dillon demonstrated great service skills by keeping me informed.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Look for used truck
I went looking for a used truck under $20,000. Adam showed me several different trucks in my price range. He never pushed me to buy a more expensive model. The day after I bought my truck I went back to ask for help connecting my phone, we talked about the bubbles in the windshield. Adam told me the dealership would replace it no charge. that's a real blessing. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience with no hassle!
We recently purchased a used truck from Bill Utter Ford from salesman Toronto. It was a great experience! We never felt pressured or lied to about pricing and they made it very easy and positive for us. Everyone was very welcoming! I recommend this dealership and salesman!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
