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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Consistently reliable first rate service

I have been a customer of Bill Utter Ford for 30 years for purchase, trade, and service. Great people. First rate dealership! Always concerned about needs of the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New car buyer

Chris was very knowledgable about the vehicles when showing them to us. Answered all of our questions, and was very polite even staying way past closing to make sure we knew everything about the SUV we purchased. This included setting up my phone to work with the SUV I purchased. I would highly recommend asking for Chris. Bill Cooper was very helpful in helping us with pricing. Seemed very genuine. Carl Anderson even came out and spent time with us thanking us for our business. Really everyone was super I just can't remember all their names.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent, Friendly with no pressure

This is my 2nd truck that I have bought from Bill Utter Ford and have never been as pleased with a salesman as I am in dealing with Jason. This has truly been the best truck buying experience I have had. From the beginning to the end. Total professionals. For Truck Accessories go see Denise. They have also serviced and worked on my trucks in the past. You cant beat the dealership from Jason in Sales, their service department to parts.You ever need service call Danny he will get it done right. Doyle, Thanks again for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Raptor purchase

Contacted Doyle Chaffin in February about ordering a new Raptor. He had the build sheet to me within minutes and the order placed by the end of the day. No fuss! Picked up my truck two weeks ago and couldn't be happier! Love Monica and all the folks at Bill Utter! Great job Doyle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good buying process

Probably one of the easiest and quickest experiences I've had. My sales person was not hard core and that's what I liked. He really wanted to make sure we were getting the right vehicle to suit our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great

Erin Bostick is your greatest employee asset she is professional and communication is spot on. The dealership and drivers that gave me a lift were all top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

best ever

Best experience I’ve had buying a new vehicle from top to bottom salesman, finance, and accessory rep were wonderful made us feel at home and listened to my needs. Thanks to Jason Robinson do all his help and understanding. Five stars you bet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Recall check

Recall check. Service department was very polite and helpful. Would recommend using this dealership for the service of new or older vehicles. very clean waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Shop locally

I drove the lot, picked out a truck I liked, told salesman Will Shropshire to get me a price. Done deal! Nearly $5,000.00 under ANYWHERE else! During the sale, I met with Will Shropshire, Carl Anderson, Denise Wolfe and Mike Lewis...each were highly professional and each made sure my buying experience was positive. Dennis A. Boots Denton, Texas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

car problems

I was on my way to work this morning and my car started to overheat I lost my power steering so I had to pull off the side of the road call Bill Utter Ford talk to Danny Morris and he sent out B&O towing company to pick me up I'm very grateful for him sending someone to pick me up to get my vehicle to the dealership Danny greeting me outside to make sure everything was okay with my vehicle and reassured me that my vehicle will get fixed thank you Bill Utter Ford for the great service service department always does an excellent job when I come in there to get my car done Danny Moore Johnny are the ones are always helping me out they are great help to the business they keep this business running smoothly and stress-free my gratitude thank you Bill Utter Ford I will buy my next vehicle from y'all I'll recommend all my family and friends to come to your and get their services and buy cars from y'all. PS your Quick Lane is very excellent in service they go above and beyond making sure I get everything that I needed on my vehicle I will recommend all my friends and family get their oil change at Bill Utter Ford your greeter Mario is an excellent worker I appreciate his hard work and everything that he did for me to get everything rolling through

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.