Reviews
I’m always treated well at Bill Utter Ford Service
I’m always treated well at Bill Utter Ford Service Department. Danny Morris is my service advisor and always looks out for my best interests.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John, we appreciate your support and trust in Bill Utter Ford Service Department! It's wonderful to hear that Danny Morris has provided you with such attentive service and made you feel valued as a customer. We look forward to seeing you again next time!
We have been going to Bill Utter for over 7 years now &
We have been going to Bill Utter for over 7 years now & recommending them to everyone. We will still always go to Phil for our cars but for service we are leery. I had an appt on Friday and got a call Thursday telling me they couldn’t do all I had my appt for. I showed up anyway in hopes they could. And they did! But then I was told I had metal on metal for my brakes and needed my brakes replaced and my hoses flushed which would have been another $370. I said no because my husband can do these things for us being a former mechanic. When he checked my brakes they are completely fine and they had to flush my hoses for a recall but also wanted to try and charge me? Not happy at all! I thought I could trust the service department and people who work on my car there, but apparently not and I need to be extra careful I don’t have something fixed that doesn’t even need to be! Very disappointed!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Alexis, we appreciate your loyalty to our dealership over the past 7 years. It's disheartening to hear that our service department didn't meet your expectations during your recent visit. We apologize for the miscommunication regarding your service recommendations. We strive to provide honest and trustworthy service to our customers and we apologize if this was not demonstrated during your visit. If you have any further concerns, please don't hesitate to contact me directly. Thank you, Perry Eggleston - Service Director - 940-321-7442
Joey was great.
Joey was great. No nonsense, got the work done quicker than expected. I already brought in another vehicle to service. I would definitely recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your recommendation and your kind words about Joey and our team here at Bill Utter Ford! Thank you for trusting us with your vehicle's care and we look forward to seeing you next time!
My service advisor was professional, polite and helpful.
My service advisor was professional, polite and helpful. I appreciated his updating me about the status of my vehicle service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback, Rodney! We are glad to hear that you had a positive experience with our service team and we hope to have the opportunity to assist you again down the road.
Customer service was great they kept me informed on the
Customer service was great they kept me informed on the progress of repairs. The repairs were done in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your business and hope to see you back again at Bill Utter Ford. Safe travels!
Great customer service.
Great customer service. We appreciated the shuttle service as well. Thank you. We will be coming back!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your business and hope to see you back again at Bill Utter Ford. Safe travels!
Bill Utter Ford In Denton TX, has been an excellent
Bill Utter Ford In Denton TX, has been an excellent dealership in my experience for their awesome Service dept. they are prompt, honest and most importantly they are always ready to provide an appointment without the repeated long hassle for finding a date. They are very mindful of the customer’s auto care needs and do a great job to making sure everyone of my needs and expectations are met with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback makes our day! This is exactly the level of service that we strive to provide for our clients. Thank you for supporting Bill Utter Ford!
The service is always great since the first time Ive been
The service is always great since the first time Ive been here several years ago.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your business and hope to see you back again at Bill Utter Ford!
I needed an oil change and inspection and the were able
I needed an oil change and inspection and the were able to fit me in. All were friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back!
Had to bring back after work was done.
Had to bring back after work was done. But they worked with me until it was fixed to my satisfaction
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the inconvenience this brought you, but we are glad that our team could assist you and fix it right up! Thank you for your confidence in our team and we wish you safe travels down the road! -- The Bill Utter Ford Team