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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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They did a good job, they got me in and out very quickly.

They did a good job, they got me in and out very quickly. The staff were very kind, considerate and professional.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're grateful for you taking the time to write such a kind review. Thank you for supporting our business, we hope to serve you again in the future!

Always receive good service at this dealership.

Always receive good service at this dealership. The young man who wrote our service gave such good care to us. We had been to a Doctor appointment just previous to stopping in and the bottles of water provided were very needed.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Haden, it's wonderful to hear that you always receive good service at Bill Utter Ford! We're thrilled that our team member provided excellent care during your visit. We appreciate your business and hope to see you again down the road.

Bob has always been awesome!

Bob has always been awesome! I’ve had 3 cars there unfortunately but he’s the best!

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Lynn! We are so glad to hear that Bob has delivered such excellent service. We appreciate your confidence in the Bill Utter Ford team!

Very accommodating and timely.

Very accommodating and timely. Willing to find a solution when other dealers were putting me on a wait list for service.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving Bill Utter Ford this amazing feedback! Have a lovely day!

Professional, knowledgeable to fix my Ford, timely Repair

Professional, knowledgeable to fix my Ford, timely Repair after troubleshooting for best solution. My service rep kept me informed as I waited & consulted tech manager as needed.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your five-star experience with us at Bill Utter Ford! It's wonderful to hear that our team provided a timely repair for your Ford and that your service rep kept you informed and communicated well throughout the process. We hope to see you again in the future for your services!

Effective efficient people perform effective tasks in a

Effective efficient people perform effective tasks in a good way to provide quality services for repair

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Bill, thank you for the review! We are thrilled to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

Very satisfied, took my pick up in on a Friday afternoon

Very satisfied, took my pick up in on a Friday afternoon because the back window wouldn’t roll up. They actually got in got it in and got it out the same day.

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  • Overall experience 5.0
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Dealer response

We're thrilled to hear that we could assist you with your vehicle so quickly! Thank you for choosing Bill Utter Ford for your service needs. We hope to see you again soon!

So helpful finding the repair part for my car!

So helpful finding the repair part for my car! They made this so easy, fast and worry free

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Our team is always happy to help you out, Karen! Thank you so much for supporting Bill Utter Ford and please let us know if you need anything at all down the line. Our team is always happy to help you out!

They are always very professional and courteous.

They are always very professional and courteous. Jose Rojas-Rami was excellent. He has great customer service.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so glad to hear that Jose delivered such a successful service experience. Drive safely, and we hope to see you back again at Bill Utter Ford!

Great service and personnel.

Great service and personnel. Exceeded all my expectations. Great communications and status updates Very knowledgeable and courteous.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for stopping by to support Bill Utter Ford with your 5 stars! Have an awesome day!