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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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I talked with Service and parts and body shop, and they

I talked with Service and parts and body shop, and they were all very informative and courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Joyce, thank you for the review! We appreciate your support and hope to see you back again at Bill Utter Ford. Safe travels!

Overall the team at Bill Utter Ford provides great

Overall the team at Bill Utter Ford provides great service. They provide quick, professional, consultative, friendly and honest service. I also like where they are located. It makes for easy access.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

Alex was great as usual as well as the service.

Alex was great as usual as well as the service. Christina was also great as usual. It was good to see everyone. Miss you guys!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so glad to hear that Alex and Christina delivered such a successful service experience. Drive safely, and we hope to see you back again at Bill Utter Ford!

Great service would recommend this place to get all your

Great service would recommend this place to get all your car services done at their

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your lovely recommendation of Bill Utter Ford! Safe driving!

Both the service manager and everyone involved did what

Both the service manager and everyone involved did what it took to get me back on the road.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We appreciate your support and hope to see you back again at Bill Utter Ford!

Fast and friendly experience .

Fast and friendly experience . My only take away was the lack of attention to the complimentary car wash

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Ben, thank you for sharing! We are glad to hear that the team was able to assist with your vehicle and get the job done. With regard to the rest of your review, we apologize for any inconvenience with our car wash services and will be sure to use this feedback to improve in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Perry Eggleston - Service Director - 940-321-7442

Great service, great people, we will always come back for

Great service, great people, we will always come back for new cars and service. Wonderful place

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your continued confidence in the Bill Utter Ford team. Thanks so much!

Danny did an excellent job getting my truck thru the

Danny did an excellent job getting my truck thru the maintenance department. Ron Campbell 214-801-9367

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This review means a lot to us! Thank you for choosing Bill Utter Ford and for sharing your thoughtful feedback about Danny. We hope to see you again!

Great advisors for service as always, Eddie always takes

Great advisors for service as always, Eddie always takes great care of our vehicles. This time we also had to get a repair from the colision department as someone backed into our CMax in the parking lot of the grocery store. After the repair the CMax came back good as new! Could not be happier.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for this fantastic review. Our customers are our top priority, so it means a lot to know that Eddie has taken great care of your vehicles. We are here to help with all of your service needs!

I was hoping that my last repair would be under warranty

I was hoping that my last repair would be under warranty since I had a new engine put in it but I guess not!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Hi Leo - Thank you for leaving us a five-star review. If you would like to discuss your warranty with me, I would be happy to take your call. Best, Perry Eggleston - Service Director - 940-321-7442