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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Outstanding service and a great place to work also .

Outstanding service and a great place to work also . Service guys are pros and very knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're grateful for your kind words, Bobby. The Bill Utter Ford team is always ready to step in and help with your automotive needs. Have a good day!

Alex Celis in service always takes great care of my

Alex Celis in service always takes great care of my truck. highly recommend alex and bill utter ford.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so glad to hear that Alex delivered such a successful service experience. Drive safely, and we hope to see you back again at Bill Utter Ford!

Doyle in sales and Alex in service were both professional

Doyle in sales and Alex in service were both professional and helpful in getting the repairs to my vehicle completed. Definitely would recommend this dealership to anyone looking to buy or for service. Thanks Bill Utter Ford!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Doyle, Alex, and the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

I had a great service advisor!

I had a great service advisor! He’s going to contact me regarding parts for a recall!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is a fantastic review! Thanks from the entire team at Bill Utter Ford!

Process was made very simple.

Process was made very simple. Everyone I dealt with was courteous and professional. Very accommodating.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review of Bill Utter Ford. We are here to help with any of your service needs. Happy holidays!

The greatest dealership hands down I have ever been to!

The greatest dealership hands down I have ever been to!! They go above and beyond to make sure you’re more than satisfied! You honestly don’t see nor get that kind of service anymore else where! I won’t go anywhere else but Bill utter Ford for anything now! Even if I move states! I’ll make the drive!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are so pleased to receive your 5-star review of Bill Utter Ford! Thank you for your lovely compliments, and we look forward to our continued relationship!

Eddie gave amazing service.

Eddie gave amazing service. I was told 7-10 days for diagnostics to be done and it was done in 1 day. I was told they didn't know how long it was going to be - and he went above and beyond to get my car done! It was done 3 days after the diagnostics was complete. So far the car is running great!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

We are delighted that Eddie and the team exceeded your expectations and made you a happy customer! Thank you for choosing Bill Utter Ford and for sharing your support. Drive safely!

Good dealership if you work with the right people took a

Good dealership if you work with the right people took a second try to get my car fixed , 2nd guy was great

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are glad to hear that the Bill Utter Ford team was able to get the job done. We appreciate you giving us the chance to make things right and are here to help if you need anything in the future!

The service department set my expectations and was able

The service department set my expectations and was able to provide a great service experience. The service advisor was detailed in his explanation of my warranty and the service performed. I am very happy with my service experience at Bill Utter.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

George, thank you for taking the time to leave a review of our Bill Utter Ford team. We greatly appreciate customer feedback, and it delights us when we receive such kind words as yours! Until next time, travel safely.

Thorough and thoughtful service.

Thorough and thoughtful service. Everything excellent, diligent and everyone was polite, diligent and friendly in their service. I give them the highest kudos!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!