Reviews
Cameron Smith, Jared, Christina, Elodia represented Bill
Cameron Smith, Jared, Christina, Elodia represented Bill Utter Ford with great customer service 💯 % Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! we are thrilled to hear that you had a successful experience working with Cameron, Jared, Christine, and Elodia. Drive safely, and we hope to see you back again at Bill Utter Ford!
My gratitude and appreciation to Cameron(service advisor), Jared(technician), Christina(cashier), and Elodia(custodian). Each person represented Bill Utter Ford with such thoughtfulness and class. All were polite, friendly, and caring. My appreciation for their great customer service. Thank you so much.
Courteous, knowledgeable and keeps you informed on you
Courteous, knowledgeable and keeps you informed on you vehicle’s progress about parts as well as the time frame of completion.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!
Work was explained, time was given when it would be
Work was explained, time was given when it would be ready, and the car was ready before the quoted time. Everyone was so nice and friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear your service visit didn't disappoint, Kat! Thank you for the five-star review and for trusting Bill Utter Ford with the job - we're here to help whenever you need us next!
Service staff is trustworthy and professional.
Service staff is trustworthy and professional. They don’t try to sell you services you don’t need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for taking a moment to let us know how much you appreciate the Bill Utter Ford team. We're always here to help, Shari!
They listened to my concerns about issues I had with my
They listened to my concerns about issues I had with my car and went through a test drive with me as soon as I got there. The work that was performed was promptly finished.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this positive feedback, Walter! We are thrilled to hear that our team was attentive and efficient. Bill Utter Ford is here to help with any of your service needs.
Danny and most of the other service guys are great to
Danny and most of the other service guys are great to deal with. Danny is my go to as he knows my trucks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to give Danny and the Bill Utter Ford team your five stars. Thanks for letting others know what being a guest with us is like!
Bill Utter service advisor Alex Celis showed an excellent
Bill Utter service advisor Alex Celis showed an excellent service attitude and explained very well details of the service being done to my F-150. Very pleased overall with the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We will certainly let Alex and the Bill Utter Ford team know how much you appreciate all the help. We look forward to seeing you and your Ford F-150 again next time!
We have always received good service here.
We have always received good service here. They are professional, polite & efficient. Their shuttle service was good. If we were waiting on-site, they were good at keeping us informed of the progress on our vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to share your service experience with our amazing team at Bill Utter Ford! We truly appreciate your feedback as well as your loyal business!
Greeted promptly when I arrived, service advisor
Greeted promptly when I arrived, service advisor understood issue with vehicle exactly, vehicle ready to pick within the time promised. A pleasure bringing our car here, great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let others know what being a guest with Bill Utter Ford is like. We're happy that you're happy!
Yes.
Yes. I want to thank Eddie Church and Trey Buchanan!! The part for my transmission was back ordered all over the country. I know it was 7 weeks to get the part, but I was always updated. All of my phone messages were always returned. Trey had my truck completed in less than 2 days!! And he checked a few areas and answered all of my questions about the service. They were both EXTREMELY helpful and if I need service on my truck in the future, I will definitely call them!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Woohoo! We are thrilled to hear that Eddie and Trey went above and beyond to ensure your satisfaction. Thank you so much for your patience and understanding, and we can't wait to see you again at Bill Utter Ford!