Reviews
Rating: ★★☆☆☆ I originally brought my car in for a
Rating: ★★☆☆☆ I originally brought my car in for a suspension-related noise, which led to nearly $3,000 in repairs. After picking it up, I noticed a different noise—not the one I brought it in for. I reported it immediately, and the dealership kept the car for three days, but said they couldn’t hear anything. They sent a walk-around inspection video and returned the car, but the noise persisted. I waited until it became more pronounced and brought it back again. They kept it for another three days, only to again say they didn’t hear it. The roads in Birmingham may be smoother, but here in Selma, with all the potholes, the noise is very noticeable. Even my wife heard it. Bottom line: You’re the dealership—and this is one of your own cars. That’s why I brought it to you and not a shade tree mechanic. With a car I maintain well and a bill over $3,000, I expected you to find the problem. I was hoping you all could fix your own.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Marcus, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the continued issues with your vehicle and understand how frustrating and disappointing this must be—especially after investing in significant repairs and trusting us with one of our own vehicles. Our goal is always to provide accurate diagnostics and dependable service, and it’s clear we didn’t meet your expectations in this case. We appreciate your patience and your commitment to maintaining your vehicle properly. If you're willing, we’d like another opportunity to inspect the vehicle—possibly with a technician riding along with you to better identify the sound in question. We want to make this right and deliver the level of service you deserve. Please contact our service team directly at tstratton@medcentermazda.com, and we’ll make arrangements to take a closer look.
Kind personnel, take care of you in a timely manner and
Kind personnel, take care of you in a timely manner and make the wait comfortable
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Everyone was extremely knowledgeable and professional.
Everyone was extremely knowledgeable and professional. I loved the video showing how my car was assessed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
If Zero was a rating this would be Zero.
If Zero was a rating this would be Zero. Left my wife there for 4 hours to make 2 keys. Only were able to make one but charged her for two and said “come back and we will get that one made.” We will never be back.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry to hear about your experience and the frustration it caused you and your wife. This is not the level of service we aim to provide, and we understand how disappointing it must have been to wait for hours and still leave without the complete service you expected. We apologize for the miscommunication regarding the second key and any confusion about the charges. While we look into this, we’d appreciate the opportunity to make it right. Please feel free to reach out to our Service Manager, Todd Straton, at tstratton@medcentermazda.com, so we can address this properly. We know we fell short this time, but we hope to earn back your trust.
Courteous, quick checkin, informative and friendly.
Courteous, quick checkin, informative and friendly. They always have a convenient drop off time and walkthrough of state of the car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was pleased with the service on my car.
I was pleased with the service on my car. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Had an appointment for an oil change at 8:30 (on my off
Had an appointment for an oil change at 8:30 (on my off day).Checked in and the service advisor took the keys and I expected to be out of there in an hour. At 11:00, I asked how longer it would be and I was told they took in more vehicles than they should have and they were behind. The advisor said he would locate my vehicle and check on it. The vehicle was finally ready at 11:30. The service advisor took $40 off the bill for the inconvenience. A three hour wait for an oil change is unacceptable.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there, Thank you for taking the time to share your experience. We sincerely apologize for the extended wait during your recent visit—especially on your day off. While we aim to provide efficient and timely service, we clearly missed the mark here. We understand how frustrating it is to wait three hours for something that should be routine, and we appreciate your patience. Please know that we’re actively reviewing our scheduling process to prevent this kind of delay in the future. Your feedback is invaluable in helping us improve, and we hope you’ll give us another opportunity to provide the level of service you expect and deserve.
Comfortable lobby with food and drinks provided Friendly
Comfortable lobby with food and drinks provided Friendly staff And been serviced in timely manner
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Have a detailed description of the issue and fixed it!
Have a detailed description of the issue and fixed it! Even though, 33.94 is a bit high for a tire repair, MAZDA, has always been good and fair, with me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had an excellent experience at Med Center Mazda.
I had an excellent experience at Med Center Mazda. Rubin is an honest salesperson, was incredibly informative and made the car buying process smooth and stress-free. , Todd was my finance guy, explained all financing options clearly. I highly recommend this dealership! Thank you so much being a part of helping me choosing a safe car for me and my son.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car