Reviews
This was the easiest transaction for me!
This was the easiest transaction for me!! I even got to meet Gary, will continue to purchase vehicles from the dealerships these guys are affiliated with. I purchased my 4 Runner in Tuscaloosa and now my fun convertible Miata from the Mazda dealership in Pelham! Let the fun begin!!💃
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The staff is very rude and does not want to actually help
The staff is very rude and does not want to actually help customers. Audibly heard the cashier complaining about us because we were quoted a different price than they listed at time of pick up. They did try to fix this, but the price was still different than what we were quoted. Paperwork was incorrectly filled out and caused confusion which seemed to annoy the staff that I dared to ask for clarification. Work was fine but technician either omitted facts or actually lied to us. We will absolutely take our business elsewhere. 1/5 stars because the car didn't fall apart immediately after leaving the dealership. Please work on your customer service and attitudes.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there, Thank you for taking the time to share your experience. We truly value your feedback and are disappointed to hear that your recent visit did not meet your expectations. Our goal is to provide exceptional service to every customer, and it's clear we fell short during your visit. We apologize for any miscommunication regarding the pricing and the paperwork. We understand how frustrating this can be, and we're sorry if our response to your concerns came across as anything less than professional and helpful. If you are open to it, we would appreciate the opportunity to make this right. At a time that works best, please email our GM, Chris Martin, at cmartin@medcentermazda.com, so we can better understand the situation and work towards a resolution. Thank you again for bringing this to our attention. We are committed to improving and hope to regain your trust in the future.
I got work done on my car but, had to remind them of the
I got work done on my car but, had to remind them of the courtesy oil change/tire rotation. Not so sure, the tire rotation was done, as the oil change was done in less than 15 minutes by, I guess their speedy oil change people.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
They remain attentive to detail in their approach to
They remain attentive to detail in their approach to servicing a vehicle. The videos they take of the vehicle during the inspection process are great. I would like to see them offer shuttle service from the dealership to certain downtown areas. It's impractical for me to take off from work and wait there while they service my vehicle and my only other choice is to get someone to meet me there and give me a lift. That can very hard to do sometimes.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service staff at Mazda has a very professional and
The service staff at Mazda has a very professional and honest approach. They care about their customers and strive to retain repeat business.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tony out there is great to work with, a experienced
Tony out there is great to work with, a experienced professional you don’t find any more
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional and courteous service.
Professional and courteous service. Staff were knowledgeable and went out of there to help. Would highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They were very easy to work with and did a great job
They were very easy to work with and did a great job servicing my mazda3 in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service.
Excellent service. Excellent people! James Hobbs is the BEST! He kept us posted every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service people & great service time in my
Great customer service people & great service time in my car. Very pleasant experience all the way around 😊
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair