Med Center Mazda

Who ever changed my oil did not replace a squish gasket correctly and caused me to have to bring my cx5 back because I kept smelling a burning smell for over a week! I had lost almost a whole quart of oil! I could have burned up my engine had I just dismissed the smell! I deserve my next oil change to be free!

I purchased a 2025 Mazda CX-90 Sport on 9/13/2025 from Med Center Mazda, in Pelham, AL. From day one, I've had vibrations in the rear of the vehicle. I informed Rubin, who is the salesman, about the situation. He stated maybe the wheels need to be balanced. I ended up taking the vehicle back on 9/16/2025, to try to correct this problem. They said that they balanced the tire, and did not correct the problem. On a planned visit back to the dealership on 09/25/2025, coordinated by the salesman Rubin to have the vehicle serviced again about the vibrations, they kept the vehicle and said that they would let me know when it would be ready. During this visit, I was given a courtesy vehicle to drive by Rubin, the salesman, However, Rubin gave me an older model courtesy vehicle that was filthy on the outside and inside. It had trash and dog hair on the inside. This was unacceptable, so I had to return back home to get my second vehicle to turn the new one in for servicing. On 09/26/2025, they called and said my vehicle was ready, Todd, the service manager said that it was fixed. After picking the vehicle up, the problem was still there, and I informed Todd that it was still doing the same thing. After the test drive I took it back to the dealership and spoke with Todd the Service manager. He stated, there was nothing else he could do for me. I sent Rubin a text on 9/16/25 and 9/30/25 about smelling gas near the rear tire on the driver's side. None of these issues have been resolved as of today 10/15/25. Just for the record, I have reached out to corporate, and was given a case manager, but did not get any results from that either. The case manager stated to me that they could not get in touch with anyone at Med Center Mazda. They stated that the case is in review. These are only a few of the issues that I'm having with this brand new Mazda that I purchased from MedCenter Mazda in Pelham, AL. In the present time, it may be possible that I am left with what may be an unsafe, new vehicle to drive, from Med Center Mazda. Surely this is not Mazda experience ~Jerry D.

I loved the video that sent that show what was done and what was needed.

A wonderful experience! Would recommend. Joey was extremely helpful. Will return for my next vehicle purchase, for sure.

I had a new car key made here, and at the same time, a recall on my vehicle was taken care of. The whole process was smooth and professional. I’d especially like to highlight the service desk staff – they were extremely friendly, helpful, and knowledgeable. The customer service was truly outstanding. I can highly recommend this workshop!

Quick and easy The staff work with our schedule when we had a conflict with the first appointment

As always, everyone is pleasant and knowledgeable. The inspection video is extremely important and helpful.

Good service Impressed with service. Especially the video I could watch. Timely, efficient. Great job

I had a good experience for my first service visit. The wait time of 2.5 hours seemed long for an oil change & tire rotation. However, I had adequate space to set up my laptop to work and feel confident that I received great service for my vehicle.

Fast, courteous, professional. Loved the video from the workshop that was emailed while I waited.