AutoNation Subaru Scottsdale

Jaime was the salesman He had good knowledge of the Outback However he was sick the day after I purchased the car. No one called to reschedule the appointment I had with him. The staff were surprised when I showed up. The supervisor assigned some one to help and left . No apology or nothing. I was told Jaime would call and schedule my appointment to get tinted windows. Today I called myself and scheduled it. The worst part of buying a car is signing the documents All I was told sign the IPAD Nothing was explained on the contract. The cost were never reviewed. All was discussed was buying warranty for the car. She wanted to keep adding costs. I was told I had a 300$ credit on the license on my trade in. I never saw on contract. I did find out about the salesman’s brother’s drinking problem , his divorce and how he was going To the bug after work

Aug/2021: The buying and financial followup for my Subaru Outback was unsatisfactory. First, the trade-in with my car had the milage inaccurate which lead to a 25% decrease in it's trade-in value. Second, an item that should have been installed was left in the trunk. Third there was an issue with our check written for extended warranty, the issue was never directly communicated to us by the financial staff at AutoNation Subaru. It took three separate return trips to the dealership to address and correct these issues. Sara, the gm was helpful in having these issues corrected to our satisfaction.It should not take three trips back to address issues that should not have occurred in the first place. In the end the buying experience at AutoNation Subaru left me with a sense of a very dysfunctional staff.

Customer service was friendly and efficient. Wait time was reasonable and service on time. Customer waiting area was comfortable and overall we were happy with service.

As usual Steve is always the man who takes care of his customers with efficiency in addition to being a hard worker. He keeps me up to date of what's going on with status of my new car. He always strives for excellence and keeps his customers happy. Steve is a great asset to this dealership.

David Gonzales, Sales, has been very helpful and easy to work with. As well as the associated sales staff. Very nice Subaru Forester! Thank you.

Steven Russo has taken excellent care of my Subaru and helps keep it running smoothly. This is our second Ascent and we are very pleased.

Service personnel friendly, attentive, helpful. Work completed within estimated time. Waiting area clean, well-lighted, tables and chairs adequately spaced. Found and fixed rattle that eluded other service attempts

My service advisor Gary, is awesome. He's the best service advisor that I have ever worked with. He is very professional, and makes sure that all his clients get the best customer service ever.

My husband and I have two young children so spending a ton of time at the dealership isn't really an option. We worked with Lucas on a new Impreza that was in transit and explained that we would really like to limit the amount of time we would spend at the dealership. Lucas and his team were amazing and exceeding all of our expectations. Not only did they offer a fair amount for my trade, the entire process was seamless and we were in and out within about 2 hours of our arrival. I can't thank them enough for actually holding up their end of the bargain and doing what they said they would do. 👏

Gary in Service is very knowledgable and helpful . Dealer beat costco tire price by 200.00