Reviews
Service
Gary, my service rep at the Scottsdale location, always goes above and beyond to make sure my car is handled in a speedy and courteous manner. Wouldn?t go anywhere else. GRy is the BEST!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sharon, we're so glad that we were able to go above and beyond your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Went in for a recall
Steve was great as far as being professional and on top of it. He suggested I have an oil change as it had been 9 months since my last one even though it had only been 2500 miles since my last one. The thing I didn?t notice till I went to file the receipt was that they tacked on a $2.99 charge to top off my window washer fluid. That did not set well with me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Marilyn! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Respectful and truly cares.
We have always been treated as though being a customer for any reason was important and that we mattered.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Dan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
I responded to an advertisement on a recent trade in at...
I responded to an advertisement on a recent trade in at this sleepy little dealership. When my wife and I arrived we were shown a filthy vehicle. No follow up on the status of the car. Just a few generic robot emails. After contacting Sara Kerr, the General manager via email, she merely forwarded it to Carl the used car mgr. After I did all the work chasing that car, Carfax notified me it was sold. CARFAX!! This is a clown factory run by buffoons. All the rejects from AutoNation work here.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are disappointed to learn of your experience here at AutoNation Subaru Scottsdale, but will take this opportunity to improve. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 420-3440 -- we hope to hear from you soon.
Best dealership ever
I actually had fun buying a car. I?m a die hard vw/Audi guy and they made the experience so good that I decided to jump into a Subaru. Time will tell if I?ll regret it but, for now, I?m extremely pleased with the process and the people at the dealership. Highly recommend! Connect with Colton if you can but realistically you won?t go wrong with anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rafal, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
hubcataz@gmail.com
Just purchased and picked up my new Subaru Outback last week. Sales staff was excellent - Jamie H. was an exceptional salesperson - courteous, knowledgeable, attentive and much in tune with our needs. Matt M. was on top of everything that happened with us and Jamie, and responsive to all our questions and concerns. Overall, great sales team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Maintenance servicing
For regular maintenance service was reasonably quick and Mgr was helpful friendly and polite
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jack, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Subaru Outback Purchase
An overall great experience. We found the car we were looking for and were helped by the fleet manager, Brian, who had excellent knowledge of the car and was able to help us complete the purchase within a few hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tasia, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Service
COVID procedures minimized facility services. Staff was especially courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to leave us a response, Mike! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Satisfied Buyer
Very pleased with non-aggressive sales approach and post sale follow up.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to leave us a response, Philip! Drive safe, and we'll see you on the road.