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Master Buick GMC

(1,413 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2024 consumer dealer award 2021 consumer dealer award
New (866) 401-9935 (866) 401-9935
Used (866) 401-9934 (866) 401-9934
Service (866) 401-9956 (866) 401-9956

Reviews

(1,413 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Master Buick GMC from DealerRater.

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The dealership is awesome, everyone so nice and worked

The dealership is awesome, everyone so nice and worked very hard with me. Best dealership around, I will spread the word.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! I truly appreciate your kind words about Master Buick GMC Augusta and our dedication. It's great to hear you had a positive experience with us. We look forward to assisting you again in the future and appreciate you spreading the word! Sincerely, Will Schafer | Owner | [email protected]| 706-855-9400

Great service , on time .

Great service , on time . No issues Service writer explained future work and dates for work

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! I am thrilled to hear that you received great service at Master Buick GMC Augusta and that our service writer effectively communicated future work and timelines. I appreciate your feedback, and we look forward to assisting you again soon! Sincerely, Will Schafer | Owner | [email protected]| 706-855-9400

Suggest installing a service notice screen to let

Suggest installing a service notice screen to let customers where your car is in the service position. The team was very friendly and patient.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! I’m glad to hear that we were friendly and patient during your visit. I appreciate your suggestion about installing a service notice screen, as it could enhance the experience for our customers. If you have any more ideas or concerns, feel free to reach out to us. We look forward to assisting you again! Sincerely, Will Schafer | Owner | [email protected]| 706-855-9400

I had a great experience and Gavonn was the best and Mr.

I had a great experience and Gavonn was the best and Mr. William at check out. I will be back.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with Gavonn and Mr. William at Master Buick GMC Augusta. I appreciate your kind words, and we look forward to seeing you again soon! Sincerely, Will Schafer | Owner | [email protected]| 706-855-9400

Gavin was great,over all great expiernce.

Gavin was great,over all great expiernce. Plan on comimg back.Sales staff is great also.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! I'm thrilled to hear that you had a great experience at Master Buick GMC and that Gavin and our sales team were able to assist you well. We look forward to welcoming you back on your next visit! Sincerely, Will Schafer | Owner | [email protected]| 706-855-9400

Very unprofessional sloppy work when I have wires

Very unprofessional sloppy work when I have wires disconnected from mounting points and not just hanging down from under the dash this just shows me the person working in my car did not care to even take the time to put things back or was just to lazy to do so. As a person in a wheelchair having to get under the dash and secure and remount cables is no small task anymore.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us, David. I understand your concerns regarding the work done on your vehicle and appreciate your feedback. At Master Buick GMC, we strive for high standards and take pride in our service. I encourage you to reach out to me directly so we can discuss this matter and ensure your vehicle is in the best condition possible. Your satisfaction is important to me, and we hope to provide you with a better service in the future. Sincerely, Will Schafer | Owner | [email protected]| 706-855-9400

They had my truck for 12 day and I couldn't get a loaner

They had my truck for 12 day and I couldn't get a loaner car!when I spent $15k repairing my truck!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. I understand that having your truck out of commission for an extended period can be frustrating, especially after investing significantly in repairs. I appreciate your feedback and would like to discuss your concerns further. Please reach out to me at Master Buick GMC so we can discuss this situation and improve our service for you and other customers. Thank you again for your input. Sincerely, Will Schafer | Owner | [email protected]| 706-855-9400

Master Buick gmc always provides fast friendly service no

Master Buick gmc always provides fast friendly service no long wait times comfortable waiting room

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Jaedan! I’m thrilled to hear that you enjoyed our fast, friendly service and comfortable waiting room at Master Buick GMC. Your support is appreciated, and we look forward to welcoming you back next time! Sincerely, Will Schafer | Owner | [email protected]| 706-855-9400

Good people!

Good people! Great Service! Would not go anywhere else. Best dealership in the CSRA! Give them a try!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! I'm thrilled to hear that you had a great experience with our team at Master Buick GMC Augusta. We are dedicated to providing the best service possible, and I appreciate your recommendation. We look forward to seeing you again soon! Sincerely, Will Schafer | Owner | [email protected]| 706-855-9400

Great customer service.

Great customer service. Responsive, courteous, and informative. Great experience every time I go to have my vehicle serviced

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback, Albert! I appreciate your kind words about the customer service at Master Buick GMC Augusta. It's always our goal to provide a responsive and courteous experience. We look forward to seeing you again for your next service! Sincerely, Will Schafer | Owner | [email protected]| 706-855-9400