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John Thornton Chevrolet

(3,667 reviews)
Visit John Thornton Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (855) 958-2988 (855) 958-2988
Used (855) 958-3133 (855) 958-3133
Service (855) 950-3089 (855) 950-3089

Reviews

(3,667 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Chevrolet from DealerRater.

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I never have any issues with service or the staff.

I never have any issues with service or the staff. Their communication is always on point. They never make a move without letting you know first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They broke my car and would not admit to it.

They broke my car and would not admit to it. I had to take it to another place and spend thousands on repairs. Very rude staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great dealership to work with make you feel comfortable

Great dealership to work with make you feel comfortable and no hot pressure sales no gimmicks just straight talk honest business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very friendly service also very Tenant and make sure we

Very friendly service also very Tenant and make sure we were comfortable while we waited and they gave us a escort home and picked us up when our service was ready. Awesome job we’ve had since we’ve purchased new cars in the past.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Orlando was great.

Orlando was great. Very professional and had my car in and out of there in record time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Missing screws on my wheel center cap and took too long

Missing screws on my wheel center cap and took too long for a oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The experience was disappointing.

The experience was disappointing. I received the proverbial, "I'll work with you", and "What do I have to do to earn your business?" jargon. However, I did not receive any concessions whatsoever. I asked for two keys instead of one. Instead, I was charged for the additional key, and it was added to my loan. I had to demand it to be removed and paid Cash. Why would I want to finance a key? My purchase was just another deal to Grant. Upon pickup, Grant had been promoted so he did not personally deliver my vehicle. I inspected the vehicle and discovered that it had not been cleaned, nor filled with gas as promised. Also, I had to return to the dealership twice for my additional key. I did not receive my key again the second time. Finally, I arranged a personal appointment with Car Keys Express to secure the key that I was charged $250.00 for three weeks after purchase. I'm very satisfied with the vehicle. This is my second poor sales experience at John Thornton Chevrolet. On another note the Finance Manager Charice Blakney, was very thorough and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome job!

Awesome job! Really worked hard to get me into a vehicle. Awesome customer service by all employees I interacted with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful saleman Derek Yebra was not who sold me my car

Wonderful saleman Derek Yebra was not who sold me my car Michael Thornton needs an increase he was excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought my first car from Jackson Morris!

Bought my first car from Jackson Morris! I had a few terrible experiences at other dealerships before, but when I met Jackson Morris he was super helpful, knowledgeable and wasn’t your average pushy salesman. He was also personable and friendly which made me feel comfortable. If you’re looking for a someone to help find your dream car I recommend seeing Jackson Morris!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.