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John Thornton Chevrolet

(3,668 reviews)
Visit John Thornton Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (855) 958-2988 (855) 958-2988
Used (855) 958-3133 (855) 958-3133
Service (855) 950-3089 (855) 950-3089

Reviews

(3,668 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Chevrolet from DealerRater.

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The dealership and the entire staff are very professional

The dealership and the entire staff are very professional and very responsive to meet my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I had a great experience at the dealership.

I had a great experience at the dealership. Grant was actually the person that greeted me when I came in and he was very polite and helped me transition over to working with Fred. Fred was very personable and took everything that I had to say into account in helping me choose the vehicle I was looking for. This was a great experience for my first time buying a brand new car and I definitely will return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

From the moment we walked in and we’re greeted until the

From the moment we walked in and we’re greeted until the ending with the purchase of our 2024 Malibu it was completely hassle free and enjoyed the whole car buying experience with not going back and forth with a sales manager. Tyler is an asset to the dealership and is very knowledgeable of the selection of vehicles we were looking at for a young man. We will most definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

They do the best job for and great service and helpful to

They do the best job for and great service and helpful to understand what my car need thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Russ does a great job keeping us informed on vehicle

Russ does a great job keeping us informed on vehicle availability and arrivals. He is a great asset to Cleveland Electric and John Thornton Chevrolet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Matthew was great!

Matthew was great! He was very personable and informative. He got me in and out of there quickly😊!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Horrible maintenance staff communication In fact I was

Horrible maintenance staff communication In fact I was told to look for another dealership because yall were too busy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional and knowledgeable about how things work

Very professional and knowledgeable about how things work and what my options are. Very nice respectful and accommodating based on my needs. I would definitely refer everyone I know who is looking for a vehicle to him. He went above and beyond with his service. I had a nice experience and did not feel like I was being taken advantage of. I feel like I got the deal I was looking for. Exceptional service. Kreg

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I always have a great experience with John Thornton

I always have a great experience with John Thornton Chevrolet. I’m enjoying my Blazer EV. The staff goes above and beyond for me all every time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Very nice people and got me the truck I wanted thank you

Very nice people and got me the truck I wanted thank you guys for great attention

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.