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INFINITI of Thousand Oaks

(358 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (877) 613-5486 (877) 613-5486
Used (866) 440-4808 (866) 440-4808
Service (866) 749-4853 (866) 749-4853

Reviews

(358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Thousand Oaks from DealerRater.

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Very kind , and work with excellence!

Very kind , and work with excellence! Thank you very much it was a pleasure working with you

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I’ve had my cars serviced at Thousand Oaks Infinity and

I’ve had my cars serviced at Thousand Oaks Infinity and always been very happy with the quality of the service. I would recommend the service to anyone who owns an Infinity and wants their car to always run smoothly and the way the car is designed to run.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Friendly staff, car was serviced immediately, service

Friendly staff, car was serviced immediately, service took less time than quoted. Gave me a cookie.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

They are always polite and professional.

They are always polite and professional. They work fast too! I feel good going there knowing I can trust them.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Outstanding service they make sure you are completely

Outstanding service they make sure you are completely satisfied with your service needs highly recommend thru Nissan/ Infinity Dealer for any of your service needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Alba is the best service advisor.

Alba is the best service advisor. Always explains everything and takes great care of me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership is Very friendly and motivated to help

This dealership is Very friendly and motivated to help solve problems and finish the job in a timely manner.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

I had a fantastic experience at Infiniti of Thousand

I had a fantastic experience at Infiniti of Thousand Oaks! From the moment I arrived, the staff was welcoming, professional, and efficient. A special shoutout to Alba, my service advisor, who made the entire process smooth and stress-free. She was knowledgeable, communicative, and genuinely cared about ensuring my vehicle was properly taken care of. Alba kept me informed every step of the way and went above and beyond to make sure I was comfortable while waiting. Her friendly attitude and attention to detail truly stood out. It’s rare to find someone so committed to excellent customer service. The dealership itself is clean, organized, and operates with a high level of professionalism. I highly recommend Infiniti of Thousand Oaks, and especially Alba, for anyone looking for a trustworthy and top-notch service experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very efficient .

Very efficient . Getting my car after service was a bit slow people were very nice

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Knowledgeable and friendly customer service and shuttle

Knowledgeable and friendly customer service and shuttle driver. Quick service. Clean lobby and waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.