Skip to main content

INFINITI of Thousand Oaks

(358 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (877) 613-5486 (877) 613-5486
Used (866) 440-4808 (866) 440-4808
Service (866) 749-4853 (866) 749-4853

Reviews

(358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Thousand Oaks from DealerRater.

Want to share your experience with this dealership?

Write a review

They provide excellent service!

They provide excellent service! Appointment was easy to schedule and service was very fast. Will be coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They were very attentive.

They were very attentive. My appointment was pre-booked by my salesman. The service staff told me it would take approximately two hours, the work was completed in one hour!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service department is always very accommodating and

The service department is always very accommodating and efficient. The car is returned clean and on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealer has the most efficient service team I have

This dealer has the most efficient service team I have ever experienced. I will continue to go here for service as long as I have an Infiniti.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My parents recently visited the Infiniti service center

My parents recently visited the Infiniti service center and were fortunate to be helped by Patricia Ramirez. They couldn't stop talking about how kind, helpful, and genuinely caring she was throughout the entire process. It's not every day you come across someone who goes above and beyond to make sure everything is smooth and stress-free, especially when it comes to car service! Patricia was patient, informative, and treated them with such warmth that it left a lasting impression. We're incredibly grateful for her support and just wanted to say thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership and all the onsite staff are always great

The dealership and all the onsite staff are always great to work with. I would recommend family and friends to this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a great experience with this service.

I had a great experience with this service. Alba did a great job. She took her time and ensured I got the best pricing. She was friendly and accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly, great service, fast and efficient, helpful

Very friendly, great service, fast and efficient, helpful and understanding. Pleasant service department. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always a great experience.

Always a great experience. Rep is always so polite and helpful. I would recommend this location

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I don't use Van Nuys because I don't have good experience

I don't use Van Nuys because I don't have good experience with them I prefer to drive longer for more professional and more knowledge team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.