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INFINITI of Thousand Oaks

(357 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (877) 613-5486 (877) 613-5486
Used (866) 440-4808 (866) 440-4808
Service (866) 749-4853 (866) 749-4853

Reviews

(357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Thousand Oaks from DealerRater.

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It was fine nothing special.

It was fine nothing special. Fabian told me he would reach out to me regarding a part. Have not heard back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brian always provides EXCELLENT Customer Service Brian is

Brian always provides EXCELLENT Customer Service Brian is always very helpful, professional and willing to go the extra mile

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have purchased two vehicles from Infiniti of Thousand

I have purchased two vehicles from Infiniti of Thousand Oaks and have taken both of them religiously there for all necessary services. I found them very fair when I purchased the vehicles and appreciate the way they have cared for them as well. The service personnel are always courteous, knowledgeable and helpful in maintaining them. When I purchase my next Infiniti, it will definitely be from Infiniti of Thousand Oaks. 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great customer service.

Great customer service. As always the staff provides great welcoming service , and while you’re waiting. I made appointment to have my oil change that said it would take a hour to a hour and half, but it took a little more than two hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Alba is always a great person to go to for service!

Alba is always a great person to go to for service! Everything was taken care of that we wanted done - and on top of that, we got a free car wash!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was very accommodating Brian made the

Everyone was very accommodating Brian made the experience extremely pleasurable. The rest of the staff couldn’t have been nicer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Well nothing more they could do about the recall issue

Well nothing more they could do about the recall issue except order the recall parts; engine. Disappointing for Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brian did a great job as always.

Brian did a great job as always. Appreciate the customer service and attention to our needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

EXCELLENT SERVICE WAS PROVIDED BY FABIAN!

EXCELLENT SERVICE WAS PROVIDED BY FABIAN! He was professional, helpful and provided outstanding customer service. I was in & out in a short period of time for the service I came in for. Thanks Infinity of Thousand Oaks! Ethan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

It was very professional.

It was very professional. I'm quit unknowledgeable about my car and our future services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.