Reviews
My experience with Kirby Subaru has been excellent.
My experience with Kirby Subaru has been excellent. Personal in the front office have always been professional and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
FANTASTIC EXPERIENCE AT KIRBY!
We recently had the pleasure of purchasing our new car from Kirby Subaru in Ventura, and I must say, the experience was nothing short of exceptional. We were told to contact Jordan French at Kirby Subaru by a good friend. From the moment we made contact with Jordan, we knew we were in good hands. Jordan directed us to deal with Jim Read. Jim was the epitome of professionalism, combining a warm approach with an impressive depth of knowledge. What truly stood out was Jim and Jordan's commitment to ensuring we got the exact car and at the price we had hoped for. They worked tirelessly, maintaining transparency and honesty in every aspect of pricing and negotiations. It was refreshing to deal with a team that not only promised but also delivered on their commitments. As for Jim, he went above and beyond. His assistance didn't just end with the sale; he took the time to walk us through every feature of our new car, ensuring we felt comfortable and confident behind the wheel. His willingness to share his personal cell phone number for any follow-up questions we might have is a testament to his dedication to customer service. In summary, our experience with Kirby Subaru and Jim Read was outstanding. They've set a new standard for what car buying should be - straightforward, honest, and customer-focused. Highly recommend them to anyone in the market for a Subaru!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Neal, we really appreciate your great feedback! Thanks again for the recommendation, and have an amazing day!
Kirby Subaru / Rick Mueller
I want to thank Rick Mueller for helping me lease my 2024 Subaru Outback Touring XT. It is an amazing care and Rick made it happen for me. I wanted to lease the Solterra (all EV) but because of the lackluster range, charging speed/time and this being the first generation, I will skip this for now. Good news is in the the next couple of years Subaru will be introducing their hybrid vehicle or vehicles. Can't wait when Subaru do announce the hybrids. Thank you Rick! I believe this is my second Subaru from you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Manuel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great experience, highly recommend
I had a fantastic experience at Kirby Subaru. I was able to find a car I really liked that was also close to my budget. I interacted with both Mark and Robert who were friendly and welcoming. Robert made sure to go into detail with me about the car before I decided to buy - what features it had, etc. Making the purchase was also very straightforward. I love the warranties and the car services they offer, it feels reassuring to know I’m not alone if a problem crops up. They even have roadside assistance!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rebecca, Thank you so much for taking the time to leave this excellent five-star review for Kirby Subaru of Ventura! We truly appreciate your feedback and are delighted to hear about your positive experience with Mark and Robert. Enjoy your new Subaru.
Thank you to Timothy Miller
My experience with Kirby Subaru was great! I walked on to the lot and saw the car I wanted right away. Tim Miller was walking out of the showroom door and came up to me, talked with me about what a good car it was and that was all it took. Tim and Val helped me every step of the way, it was a perfect experience all the way around. I’m now driving a car that I only dreamt about having. Tim also spent a fair amount of time explaining the car’s features and teaching me how to use my new car. Thank you for helping me through the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Barbara, thank you for your kind review; we are happy to pass along your comments to the team here at Kirby Subaru of Ventura! Please let us know if you have any additional questions about the services you received and thank you again for choosing Kirby Subaru of Ventura!
Welcoming service, no pressure
My custom car was delivered faster than I expected, and I genuinely feel like I could show up anytime with questions for the team and be welcomed and taken care of. Robert took care of everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kristen, we are very happy we could provide you with a positive experience! Our team is available should you require any extra help.
Ask for Rick he's great!
Purchased my first new car from here and it was a positive experience! I was helped by Frederick "Rick" Mueller. He was knowledgeable of the cars and was very respectful that I was just shopping the first couple times I visited and didn't pressure a sale on me. I got a very good deal and I absolutely love my new forester!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kirby Subaru of Ventura! Please let us know if you have any additional questions about the services you received and thank you again for choosing Kirby Subaru of Ventura!
We have always been pleased with all personnel at Kirby
We have always been pleased with all personnel at Kirby Subaru. We have been dealt with respect, kindness and fairness. This is especially applicable with salesman Tim Miller who is always knowledgeable about all the models. We specifically chose Tim for our second purchase after our initial purchase 3 yrs ago. Service Dept. is also accommodating and effective as is Adam in Finance. We will continue to do business with Kirby as long as we have confidence in the reliability of the product and feel that we were fairly treated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Once again!
What can I say, Rick did it again! this my Third car from Kirby Subaru and Rick is always the one who's making my wishes come true! my first lease OB Xt Onyx edition, my Wife's Forester Wilderness and now My very own Forester Wilderness He's always there Very helpful and always looking out for us always at your service with a smile . If you guys are in the market for a Subaru go check them out you're not going to get disappointed. Thanks again Rick and Kirby Subaru of Ventura!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Kirby Subaru of Ventura. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My favorite dealership
I want to thank the Kirby team for a wonderful, seamless car buying experience! Bob Thacker(sales), covered all details, and with his help we sailed through all of the paperwork! He’s the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jane, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
