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Harper INFINITI

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (676 reviews)
Visit Harper INFINITI
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:30pm 7:30am–6:00pm
Tuesday 8:30am–6:30pm 7:30am–6:00pm
Wednesday 8:30am–6:30pm 7:30am–6:00pm
Thursday 8:30am–6:30pm 7:30am–6:00pm
Friday 8:30am–6:30pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (865) 338-5212 (865) 338-5212
Used (865) 329-7640 (865) 329-7640
Service (865) 338-5264 (865) 338-5264

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (676 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper INFINITI from DealerRater.

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One of the best car buying experiences I have had.

One of the best car buying experiences I have had. Rosemarie was fantastic to work with and provided all the information I needed including a personal video of the vehicle. The team at Harper gave me a fair price on my trade in and the sales process was extremely fast and efficient. Highly recommended for your next new or used car, they are a class act.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dave, thank you for sharing your fantastic experience with Rosemarie and our team at Harper INFINITI! We’re happy we could exceed your expectations. We truly appreciate your business and your recommendation! Safe travels ahead!

We dealt with sales rep.

We dealt with sales rep. Rosemarie. I had explained to her I live 2.5 hours away and could not easily make the drive to look at a 2014 F-150 XLT and asked if we could FaceTime to look over the truck. While on the call, we asked if there was any damage, she replied no, then I mentioned damage I knew about due to the pictures and she back tracked. She tried to hide a tear on the bed cover, as well as a very evident 1 inch tall bead of flex seal that ran across the entire rim of the truck bed. We decided to drive the 2.5 hours to look at the truck and immediately noticed significant rust when we pulled up; so significant in fact that when you look at the tire tread, your eyes are immediately attracted to the rust behind it. There was no way she didn’t see it. Sales rep. Rosemarie was more than fine with waisting a total of 5 hours out of 3 people’s day, in an attempt to make a sale. Disappointing and unprofessional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Always pleased.

Always pleased. Honest, professional and do a great job. Zach Hester is professional, knowledgeable and polite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Terry, it's great to know you're always pleased with our service at Harper INFINITI. We'll pass your compliments on to Zach and the rest of our team!

Harper was great!

Harper was great! They understood our needs and got everything done that needed to be done in a timely manner!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We're glad to know that our team at Harper INFINITI was able to meet your needs and provide a timely service. Thanks for sharing this positive feedback!

Very easy process and considerate of my time.

Very easy process and considerate of my time. Greg was very knowledgeable and great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that Greg was great to work with. Thank you for choosing Harper INFINITI.

Always a pleasure doing business with Harper Infiniti

Always a pleasure doing business with Harper Infiniti team. Very friendly staff and excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Robyn, we're delighted to know you've had consistently positive experiences with our team at Harper INFINITI. Thanks for your kind words about our staff and service!

Personnel were polite, professional and attentive.

Personnel were polite, professional and attentive. All aspects of the transaction were explained in detail.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Thank you for the exceptional sales experience.

Consumer response

Thank you for the exceptional sales experience.

Dealer response

Hi Jeff and Sherry! The Harper INFINITI team is grateful you had a five-star experience. Thank you for sharing and leaving a review. Enjoy your new ride!

Harper Infiniti wants to make lifelong customers and they

Harper Infiniti wants to make lifelong customers and they do a great job. I purchased a 2017 Nissan Murano from them in August 2023. Greg Eversole could not have made the process easier. I was coming from Georgia and he communicated with me a lot and we set up the sale as much as possible beforehand. On the day of the sale, he made everything go smoothly. Dennis Treptow, the finance manager, made that process very easy. Allen Brooks, the general manager, talked with me to make sure that I was happy with everything. It was a great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

David, it's fantastic to know that our team at Harper INFINITI made your car-buying experience smooth and easy. We're glad Greg, Dennis, and Allen could assist you throughout the process. Enjoy your 2017 Nissan Murano!

It was a great buying experience.

It was a great buying experience. Everything was quick and easy. Rose Marie was fantastic to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know you had a great buying experience with us at Harper INFINITI! Your kind words about Rose Marie are much appreciated. Thanks for choosing us and enjoy your new ride!

Service is always exceptional but there are at least 3

Service is always exceptional but there are at least 3 attempts to solicit feedback the week after service via texts and emails before a thorough assessment of repair job can be made and accurate feedback given.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review! We appreciate your feedback and will take it into consideration moving forward. If you have any further questions or concerns, please don't hesitate to reach out. Have a great day!