Reviews
Write a reviewOverall pleased with dealership.
Overall pleased with dealership. At times, they lack customer service in the when servicing. Eric is your best employee in that group!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Rick, thank you for the review! We are glad to hear that you had a successful experience working with Eric. With regard to the rest of your feedback, we are always looking for ways to improve for our guests, and we will be sure to keep this in mind moving forward. If there is anything more we can do to assist you or improve your time working with us, please feel free to reach out. Best, Mark Byrd - Service Manager - 865-690-1970
Great company!
Great company! Great staff! Service department is the best! Will get your vehicle in and out in a timely fashion.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we could deliver a 5-star experience. Thank you for working with us here at Harper INFINITI!
Outstanding Service at Harper Infiniti
Every visit to Harper Infiniti for service is amazing. Their communication is outstanding, keeping you informed about every aspect of your service. Our vehicle looks and drives like new after a visit to Harper. Thanks Zack!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for leaving Harper INFINITI this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you! Zack will appreciate the shoutout. Have a great day and keep us in mind for any future needs!
Great service as usual
I am always treated well and my car is well-maintained!! This is my third Infiniti and Harper's has always provided great service. I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's an honor to earn your five stars, Teri! Thank you for working with us at Harper INFINITI — please let us know if there's anything else we can do for you. Take care!
Customer service is top priority.
Customer service is top priority. Very professional. Quality workmanship and vehicle always leaves better than when it came in.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your 5-star experience with Harper INFINITI! Until next time, safe driving!
Harper Service
My experience was great from pulling in I was greeted by a very friendly man who walked me and then he took me to Richard. Richard was very friendly told me about how long it would take for the service and then showed me to an amazing waiting room that was well stocked with drinks and snacks. My vehicle was returned to me in no time and was freshly washed. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Paula, we are so happy to hear that you had a flawless service experience at Harper INFINITI! Thank you so much for your shoutout to Richard and the team, and we can't wait to assist you again in the future!
Excellent Service, as usual
Marcus was extremely helpful when I recently got new tires. The service department employees are always organized, friendly and knowledgeable. I will continue to use Harpers whenever I need my car serviced!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Debbie, it's so great to hear that Marcus and the team went above and beyond to ensure your recent service experience at Harper INFINITI was a total success! Thank you for the 5 stars!
Zac is the best!!!
Smooth, quick, and done right as always. Zach is the man. I’d highly recommend using him if you have an infiniti and need a repair!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for leaving Harper INFINITI this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you! Zach will appreciate the shoutout. Have a great day and keep us in mind for any future needs!
Harper Infinity provides the best service of any
Harper Infinity provides the best service of any dealership we have ever dealt with, even Lexus. James is always kind, friendly and prompt. All the staff treat you with kindness and are very professional.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the five-star rating of Harper INFINITI! We are glad that James was friendly and prompt. See you next time!
Richard was professional, helpful, cordial, and
Richard was professional, helpful, cordial, and informative. I always receive top notch excellent service. Awesome!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This review means a lot to us! Thank you for choosing Harper INFINITI and for sharing your thoughtful feedback about Richard. We hope to see you again!