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Harper INFINITI

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (676 reviews)
Visit Harper INFINITI
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:30pm 7:30am–6:00pm
Tuesday 8:30am–6:30pm 7:30am–6:00pm
Wednesday 8:30am–6:30pm 7:30am–6:00pm
Thursday 8:30am–6:30pm 7:30am–6:00pm
Friday 8:30am–6:30pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (865) 338-5212 (865) 338-5212
Used (865) 329-7640 (865) 329-7640
Service (865) 338-5264 (865) 338-5264

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (676 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper INFINITI from DealerRater.

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Service is always top notch!

Service is always top notch! I am on my 3rd Infinity and always treated well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are delighted to have your trust and loyal business. Thank you for working with the Harper INFINITI team!

Excellent customer service

I always receive excellent customer service! The staff is knowledgeable, friendly and communicates well regarding my vehicle. Eric provided me with another great visit today- it is evident that he enjoys his job and makes his customers feel like that their business is valued.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lisa - Thank you for leaving Harper INFINITI this wonderful review and for trusting us with your vehicle's care. It has been our pleasure to serve you! Eric will appreciate the shoutout. Have a great day and keep us in mind for any future needs!

Always fast, efficient service.

Always fast, efficient service. The staff is always friendly and eager to help in any way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We appreciate the kind words about Frank and hope to see you back again at Paul Miller Subaru!

The people are so friendly and ready to help and answer

The people are so friendly and ready to help and answer questions. My husband and I have cars from Harpers for a long time. Good service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Chris, thank you for the review! We appreciate the kind feedback and hope to see you and your husband again at Harper INFINITI. Safe travels!

Staff was very friendly, excellent customer service.

Staff was very friendly, excellent customer service. Brought my vehicle in for a factory recall and got a free 27 point inspection, alignment check, and wash and vacuum.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

5-star reviews always make our day! Thank you so much for supporting Harper INFINITI and we will see you next time!

Eric was great to work with.

Eric was super helpful and the service was top notch. The service dept was great and the loan car provided was very helpful. We were very pleased with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're thrilled you enjoyed working with Eric and our service department here at Harper INFINITI! Thank you so much for the support, Denise.

Great customer service

From the moment of driving up greeted by an outstanding gentleman Phillip & then Eric followed through with the service. Also two other gentleman (sorry didn’t get their names) checked on me as well👏✅😊 . Service was performed in a very timely manner 🙂

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kelsey, customer service is our priority, so it's great to see our goals reflected in your experience with Phillip and Eric. Thank you for leaving Harper INFINITI a five-star review, and we hope to assist you next time. Until then!

Great customer experience

James was great to work with and answered all of my many questions. Communication was top notch and i like the fact they send pictures of potential problems and cost breakdown to fix immediately or not.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We will happily pass along your kudos to James for all of his help! We want our customers to feel confident in their experiences with us and it sounds like we hit the mark. Thanks for choosing Harper INFINITI!

I can consider this as the best service that I got from

I can consider this as the best service that I got from Zach. I really appreciate of his professional and friendly advice and I will recommend it to any of my friends to work with him and recommend anyone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Petar, thank you for stopping by to leave a glowing review of Zach and Harper INFINITI! Until next time, safe driving!

Service

Customer service is incredible! I will continue to use this dealership for any and all auto purchases going forward. I highly recommend The Harper Family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It was our pleasure to serve you! Thank you for the excellent review and for trusting Harper INFINITI with your business. Have a great day and we hope to see you again down the road!