Reviews
Thought this already posted previously but don't see...
Thought this already posted previously but don't see it... So here it is again...Tim harden was such a wonderful blessing to meet and work with. He made my first car buying experience so memorable! Perfect 10!!! He went above and beyond .. Even came and picked me up at my house bc my old car broke down...couldn't have asked for a better person :) THANK YOU!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I highly recommend buying a car from Jay Stewart. He was...
I highly recommend buying a car from Jay Stewart. He was very professional and helpful during my car buying experience. He made me feel comfortable and at ease while I was there at the dealership.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My experience @ Universal Kia in Hickory Hollow. I have...
My experience @ Universal Kia in Hickory Hollow. I have experienced nothing short of wonderful. My sales person David was kind, sweet and knew everything I needed to know about my vehicle. He also was a man of his word. He followed through with exactly what he said he could do. No hidden agendas... no car sales fast talk. The financing staff was very courteous. My experience here was great. I will certainly come back. I just want to say THANK YOU to them all
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I bought my second Kia Soul This past weekend. From the...
I bought my second Kia Soul This past weekend. From the same salesman as the first in 2011, Jason Handcock. Did not intend buying but they gave me a deal I could not pass up. Excellent sales rep, he worked until I was happy and in a new vehicle. Very professional and refreshing to have a salesman that manke the exprience of buying a new car hassel free! Thanks so very much Universial Kia I am a proud owner of my second Kia Soul!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The entire staff was very friendly and helpful in the...
The entire staff was very friendly and helpful in the purchase of my new vehicle. I am very pleased with the customer service I received.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Overall I had a good experience , I demand a fair deal...
Overall I had a good experience , I demand a fair deal and I think we found common ground . Alex Kumi was very friendly and helpful, no pressure.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We bought our first Kia in 2008 and had an excellent...
We bought our first Kia in 2008 and had an excellent experience with this purchase. We have always brought our Rondo to Kia to have it serviced and the service department is the best and friendliest we have ever dealt with. Jonathan is very good and the rest of the staff also. In fact, he is one of the reasons we came back to see about the buy-back deal sent to us in the mail. The sales person, Michael Thompson, was very helpful in answering our questions and he and Kramer worked hard with us to get the figures right and "make it happen". Universal Kia in Hickory Hollow is one of the BEST in our opinion! We love our new Kia Soul and our favorite commercial is the one with the hamsters riding in the Soul and keeping time with the music!! THANKS again guys you are the BEST!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jason was very professional, courteous, knowledgeable,...
Jason was very professional, courteous, knowledgeable, and friendly. Definitely will recommend him and the dealership. This is our second car and we are very pleased with our service.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jonathan is a hoot! I always love coming in because he...
Jonathan is a hoot! I always love coming in because he makes even getting an oil change much more enjoyable. What could have been a very mediocre experience ended up being a fun visit!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would recommend this dealership to all my family and...
I would recommend this dealership to all my family and friends. Jay and Jason worked hard to get me my 2014 Sorento. Thanks Jason and Jay.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
