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Greenway Kia of Hickory Hollow

(966 reviews)
2018 consumer dealer award
View 1 awards
2018 consumer dealer award

Reviews

(966 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Greenway Kia of Hickory Hollow from DealerRater.

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Want to lease? Forget it.

We were all prepared to lease a new Sportage, and were pleased at he amount of inventory they had on hand at the Hickory Hollow location. When we mentioned leasing, the indifferent salesperson said "Carnival doesn't lease". That was that. How may people get turned away by this, I wonder? I can only figure they have a problem with the leasing company. Terribly disappointing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Joseph Attigliato was absolutely incredible! I am a 62...

Joseph Attigliato was absolutely incredible! I am a 62 year old divorced woman and I was so worried about getting haggled and pressured. Joseph made the whole process easy and I will be sure to take my business back for future needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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This was the easiest "car deal" I have ever...

This was the easiest "car deal" I have ever been involved with. I went in..met with Joe who had been recommended by a friend and it was smooth sailing from there. I would reccomend Joe and the dealership to all my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I aksed for Mr. Clark when I arrived with the intention...

I aksed for Mr. Clark when I arrived with the intention of acquiring an appointment for an appraisal. He immediately checked and determined an appraisal could be done same day. He asked questions that definitely gave him an idea what we were interested in and proceeded to show us only what we desired to see. He helped to get the deal done and we were treated very well by all. We were out of there in less time than I can ever remember when buying a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Had a great experience! Love my new Forte. Joseph...

Had a great experience! Love my new Forte. Joseph Attigliato was very informative and easy to work with. Joseph did an excellent job helping through the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Doug did a very good job assisting us with the available...

Doug did a very good job assisting us with the available inventory. However, due to limited inventory and features that we chose for a Sorento LX; we priced the trade with the LX, but the available EX had more of the features over the LX, but had a 6 cyl and not the 4 cyl we wanted. I told Doug......find me an LX with the desired features at one of the two other dealerships. Doug was unable to do this for a variety of reasons that I simply do not understand!! So, we began price negotiations on the available EX with 6 cyl engine and we could not find common ground....after 3 rounds of attempts to find a price point, I walked away. The good news for Carnival Kia is I bought a Sorento at the Franklin dealership on the same day that I could not come to a price agreement with the Hickory Hollow location. Doug Eckhardt is an asset to your organization who ALMOST sold me a Sorento!! PS: The inability to sell any vehicle within your total inventory by any dealership is an absurdity and a disservice to your clients and sales staff. You have a high quality thoroughbred vehicle line......its time to bring your inventory management techniques into the 21st Century and deliver thoroughbred quality in the management of that inventory. I'm a consultant, perhaps I could be of service?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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We loved everything about Carnival Kia and Joseph A!!!...

We loved everything about Carnival Kia and Joseph A!!! Thanks to Joseph we have a brand new Kia Forte, Joseph helped us find exactly what we needed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Mr Eckhardt made our deal work smoothly. I think you can...

Mr Eckhardt made our deal work smoothly. I think you can trust what he tells you and we like our purchase very much. Terry Barber

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My experience using Carnival Kia & working with...

My experience using Carnival Kia & working with Joseph Attigliato was beyond helpful ! He listened to our need and offered an immediate solution without haggling us with sales jargon. It made our decisions easy. We LOVE our Forte Koup , but more importantly appreciate the kindness he showed us. I highly recommend using Joseph & Carnival Kia!!!. THANKS Joseph !!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Working with Joseph A. was such a pleasure. I will tell...

Working with Joseph A. was such a pleasure. I will tell anyone who needs a new car to go to Carnival Kia and make certain they ask fir Joseph A. He's the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.