Reviews
Told me 1 hour, took almost 3.
Told me 1 hour, took almost 3. Did not communicate the delays. Construction and congestion
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Martin.west. We appreciate your feedback, and we have conveyed it to all of our recently onboarded service advisors. This valuable input will serve as a coaching tool to enhance communication levels in the future. Thank you for your contribution in helping us improve our service.
Place is complete chaos.
Place is complete chaos. Takes forever to do anything. Hopefully it gets better when construction is completed.
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- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Lyndonc. We appreciate your review, and we share your sentiment regarding the construction process. We're eagerly anticipating the completion of our facility and can't wait for you to experience it along with us. Thank you for your patience and understanding.
Service took too long for a simple oil change and
Service took too long for a simple oil change and diagnostic test. We were charged for a diagnostic test without authorizing the charge. The price write up for the work needed was exorbitant and much more expensive than competitors that we priced (it was double others). They did not reset our car and we're still getting notifications that service is needed when starting the car. We're certain to never return to the dealership for service despite the reduced cost of oil changes.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for any inconvenience you may have experienced during your visit, Thompsdp. If you haven't already, please get in touch with our service manager. We would appreciate the opportunity to discuss your visit and address any concerns you may have had. Thank you for reaching out to us.
The work done is solid.
The work done is solid. That said, communication was a huge issue during my last service. I had no idea what was going on, and I was unable to reach anyone for days despite calling and leaving messages. That was frustrating. There is a new small scratch on my car that wasn't there. I can't prove it so didn't bring it up. I have also had issues brought up in the past that ended up not being checked so far as I can tell as the issues persist. One good thing from my last service was Frank, the manager. He was trying really hard I could tell. Helped me with a loaner which was necessary since I didn't have a car from 2 weeks. My first service consultant didn't offer, and said it wasn't possible when I asked.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Drobinett, we apologize for any shortcomings in our service, and we are actively working on improvements with our service agents. Please don't hesitate to contact Frank to discuss any concerns or issues that may have been overlooked and require attention. Your input is important to us, and we are committed to enhancing your experience.
Bait and Switch for a Cash buyer
Modern day bait and switch! If you can't buy the vehicle at the price you've advertised shame on you in this day and age. Discounts appear basic so nothing extraordinary needed to qualify. This is why Tesla is killing everyone on EV sales. Must do better for cash paying customers with options.
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- Buying process 1.0
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We regret any confusion regarding rebates, MCNE. All available information is listed on our website for your reference. If you have any further questions or need clarification, please don't hesitate to reach out at 918-995-2832.
Our car was not covered by the formally promised
Our car was not covered by the formally promised replacement of motor. If the second one, the company put in failed. This was a great disappointment and leads to us never purchasing this brand again. I felt sorry for the employees who have to stand by these decisions which are made elsewhere by the corporation.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that your motor replacement request couldn't be approved, Dennis. If you require assistance or have any further questions, please don't hesitate to contact our service team. We're here to help.
I never get an update on my car I get hung up on and lied
I never get an update on my car I get hung up on and lied too every time I bring them my car worst service ever
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Andrew, we sincerely apologize for the miscommunication issues you've experienced with our service. This is not the level of service we strive to provide to our valued customers. We are actively working to address and resolve these issues to ensure a better experience moving forward.
The worse experience every time is getting down, almost 3
The worse experience every time is getting down, almost 3 hours I had to expense there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're genuinely sorry to hear about your extended wait time during your service visit, Maria. This isn't the experience we aim to provide our customers, and we apologize for any inconvenience caused.
Excellent is how I would rate the service that I received
Excellent is how I would rate the service that I received while purchasing my new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's wonderful to hear, croffordfamily1945! Excellent service during your car purchase is always a positive experience. Enjoy your new car and let us know if we can be of further assistance.
I was pleased with the work that was done to prepare for
I was pleased with the work that was done to prepare for my sale. I also appreciate the offer made on my trade in and the sale itself went by quickly. No pressuring salesmen, or accounting guy. I would buy from Tulsa Hyundai, again.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience with us, Jake! We're delighted to hear that you were pleased with the work done, the trade-in offer, and the overall sales process. We pride ourselves on providing a pressure-free environment, and we're thrilled that you'd consider buying from Tulsa Hyundai again. Your satisfaction is important to us, and we look forward to assisting you in the future!