Tulsa Hyundai

Cooper was great. The waiting area was hot, small, limited to little to no Wi-Fi and crowded.

Cooper was great! Entire facility and parking under construction - obviously not ideal for dealer however, conditions are deplorable nonetheless. Will not be going back until construction is finished! Some how, amazingly, a utility knife was run over and half the blade was left in my tire. I did make it to work just fine but 4 hours later I walked out to discover the flat. Took the wheel off the next morning and found the remaining utility knife blade still in the tire.

They were able to get the windows tinted before we got to Tulsa to pick up the car.

New car. Service question. Drop transfered to SA voice-mail no call back yet. Disappointed

Who is Daniel Albert.? Our sales rep was Kenneth Walker and he was exceptional. He answered every question and was so patient with us. He worked with us to get into the auto we wanted. (We already loved Sanatas. We bought one new in 04 and is still a good auto. Gave to son.) The gentleman that took care of the paper work was also exceptional, could that be Albert? Tulsa Hyundai will be nice once work is completed but quite upside down right now. However; we will be recommending it and especially Kenneth Walker.

The first contact girl was nice and courteous. Jason was super professional, fast and informative.

Tulsa Hyundai always does a great job taking care of me and my car. I wouldn’t go anywhere else.

Tulsa Hyundai is the most disorganized business I’ve ever dealt with in my life. Dead serious. From buying the car to getting it serviced here, friends and family have literally laughed at me for how much leeway I’ve given them. They had my car for 6 weeks and the issue is still unresolved, apparently changed the catalytic converters to improve the issue I’m having but after picking up the car twice now, the issue is still unresolved. They said multiple times that they checked the car before giving it to me, which they didn’t because it only took 10-15 minutes of the car being on to realize the issue. The car has the notorious rod bearing failure that most Hyundai’s suffer from and I almost feel like they’ve been beating around the bush to replace the engine. My service advisor is very kind when we do talk, but getting a hold of anyone there is almost impossible. When I ask questions, I feel like I’m being a burden, but if I don’t ask enough I feel like I’ll never actually know what’s going on. I feel very left in the dark with them. I don’t believe I can trust them with my car from this point on. They are obviously short-staffed and under construction, which I understand the mental strain of that on everyone, but that doesn’t excuse customers having no clarity of what’s happening with their car and when it’ll be done. I was given a loaner when I brought the car back the first time, which was lovely and appreciated, but I heard nothing from them for two weeks until I randomly decided one day to ask where my car was, and it was magically done that day. I only hear from them when it’s time to pick up the car. As someone who heavily relies on their vehicle and doesn’t have the resources to rent or obtain other car on their own, it has made my life incredibly difficult for the past 2 months. I dread having to attempt to get a hold of them because I know I’ll be ignored. I’m still waiting for a text back from when I spoke to my advisor 4 days ago. In conclusion, I don’t know if returning is in my best interest, and I’m needing receipts and paperwork from them that I don’t even want to ask for, because I don’t want to wait days and days to hear back. Stay clear of them at least until they sort things out. This was the worst experience with a business I’ve had.

I appreciate the work the perform on my car, in spite of the circumstances of all the renovations taking place.

The salesman & manager I dealt with were professional & respectful. They went 'above & beyond' by coming to get me when I got lost in Tulsa.